ComplaintsforService Connection, Inc.
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6/24/22 ******** **** ****** sent Service Connection to repair my washing machine. When the Tech arrived I showed him a video of the noise the machine was making (I took the video at 6:51am that morning) so he could see what the problem was. The Tech after a few minutes asked me for a piece of wood, which I went into the garage to get. He placed the wood inside the machine and pulled the machine with his knee toward him. He called me (which I was sitting right there watching) and said he could not repair the machine because the machine had a dent in the front. I told him I didn't put a dent in the machine. I called ******** **** ****** to complain about his service report. I have a video and pictures of the machine that shows no dent is visible before he arrived. This technician damaged my machine and blamed me for the damage as the reason its not working properly. American Home Shield charges $106 for my deductible.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.