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ComplaintsforJackson Hewitt tax services # 15672
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went too file my taxes on 2/12/2022. Me and my husband were advised too file separately. I asked the tax preparer what was the fee . Because no signs were present . He responded he doesn’t know until it’s processed. So what I gather was they don’t charge you until they see the amount of refund. When federal taxes are normally filed free not for 400$ depending on the return. I was charged 49,95 for using my own account for direct deposit , and 59.95 for a state refund . None of this was explained prior too me moving forward. When I asked him too explain that he said that’s the fee for the card . That I clearly didn’t sign up for. My taxes were 487$ and my husband fee was 300 $ leaving him with 11 refund. I am Confused too how they are charging these outrageous prices and not even including, donations, union dues , charities etc… on tax returns . I was told also too use my expenses it wouldn’t be worth it and they charge 80 per page generated . So I have these access papers that aren’t relevant too me. And I can’t even check my return with the irs at this time . Something needs to be done we work hard all year long and still in a pandemic. And this company won’t disclose fees upfront.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.