ComplaintsforWells Fargo Center
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Complaint Details
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Initial Complaint
02/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
******************* canceled his tour again for the second time in 5 years I had four tickets for his June 16th show.He announced it was canceled on all social media platforms when you contact his team they tell us to contact the arena. I have contacted Wells Fargo 6 seperate time and they either dont answer or say that they are waiting for it to be canceled. Even though it was announced on his social media pages and released through the media that his team canceled the entire tour. I know there is a lot of traction on social media for a class action lawsuit against Wells Fargo since other arenas have refunded. I am a single mother and this was a huge stretch for me and now my money has been tied up for years with tickets I will never get to use or it will be years from now. On social media it was said to reach out to BBB and you have been helping ticket recipients get their refunds from Wells Fargo Could you please support me in get my money back as this is completely unfair . All other platforms have offered refunds Wells Fargo is all over all social media platforms telling their customers they wont be refund. Unfortunately I bought directly through well Fargo.Initial Complaint
04/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased a ************ Flyers partial season ticket package for the 2021-2022 season. We were pre-warned this package auto-renews if not canceled. But upon renewal for the 2022-2023 season, our first communication on how to cancel came in the form of a certified letter on the day cancellations were due indicating they were due by 5 p.m. that day. Having been at work, I did not receive the letter until returning home. I could not locate the mentioned online form to complete for cancellation. I've called the sales office multiple times and left multiple voicemails, all unreturned. I've requested contact through their website. My personal ticket representative is on paternal leave. With no return in communication, I seemingly have no way of indicating I do not want to continue my season ticket package. They continue to charge my credit card.Initial Complaint
02/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Reimbursement due to getting turned away from ****** game due to not having a COVID shot. Was changed that day within 8 hours stating you needed a COVID card. Drove 4 hours to game got refused entry had to drive home 8 hours. Can you please help. Respectfully ***************************.Initial Complaint
01/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am asking someone from the company to stop payment for ****** ** ice show. My family and I were supposed to go to ****** on ice on 12/30/2021 11am show but my oldest two daughters caught Covid on 12/24/2021. I brought these tickets way in advance on 12/13/2021. The records can show that. We had to quarantine and could not go anywhere. I can provide proof from my daughters' doctor and etc. I paid via ****** and Wells Fargo has not reached out to them yet, regarding this issue. I was already charged $125.00. I understand if they can not refund me the full amount, I just need them to stop the payments via ******. I was not expecting my oldest two kids to get sick but they did. I truly hate Covid because ****** on ice was supposed to be one of their Christmas gifts. Wells Fargo has said that they can't do anything after the fact but I have been trying to reach someone since I found out my oldest two kids had Covid.Initial Complaint
11/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased season tickets to the ************ ***** lacrosse team several years ago for the 2018 season. I did not want tickets for the 2019 season, however I was charged anyway. When I approached the vendor to try to rectify the issue, they refused to reimburse me and said I am enrolled indefinitely unless I opt out. So, I was forced to pay for tickets that I didn't want, but then I made it clear in 2019 that I wanted to opt out. I sent several emails begging them to take me off of future correspondences and stated that I do not give them authorization to charge my credit card. To be safe, I changed my credit card information with my bank. Then several months ago (September 2021) I starting receiving emails about purchasing season tickets for the 2022 season (The 2021 season was canceled due to COVID) . I called and emailed them several times, and expressed again that I do not want to purchase tickets. I finally received a call from them yesterday (11-November-2021) where I was told that I am still responsible for paying them for the tickets because I didn't fill out the correct paperwork to opt out. I asked for a copy of the "opt-out" form so that I could fill it out, but was then told that I missed the deadline and therefore I still owe the money. Luckily enough, I wasn't charged the money because I proactiveely changed my billing info. I just want them to leave me alone, stop billing me, and stop insisting that I owe money for something that I don't want......again.Initial Complaint
08/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been trying to receive support from Wells Fargo Center (Philly) box office since June 27 when I emailed them requesting help in accessing my ticket account. I have sent 7 emails, left 1 voicemail, called their box office during supposed operating hours (3 hrs before event) multiple times, posted on their ** page, and ** messaged them. I received only 1 generic response from them on July 8 that did not lead to a resolution. I am no longer to attend a concert I purchased tickets for and am not able to log in to my ticket account in order to transfer the tickets or sell them responsibly. I have the tickets in my email but cannot do anything with them since I personally will not be able to attend. I reached out to them for support as I keep receiving a message about not passing security when I follow prompts to try to reset my password, which is the only thing they suggested I do. I need assistance in contacting them to rectify this so I can sell or transfer my tickets responsibly
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Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.