ComplaintsforBavarian Motors Incorporated

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bavarian Motors, 4010 N Broad St; Philadelphia PA ***** is the worst auto shop experience I've ever had. Poor work. Forged my signature, cashed the check I never saw, pocketed the $6.693.53, didn't fix my car, ******** **** **** luxury car was in excellent condition. POOR JOB! Ed kept my car over 4 months. Unknown to me, they were driving my car & put some 1500 miles on it! - while I was begging to get it back. He wouldn't tell me where it was and it was never at the shop. He told me he would pay for a rental car for me - not because he was nice BUT so they could keep driving MY car, ** was probably renting my ******** out to some people. He wasn't being nice - but I wanted My own car back! He wouldn't give it back! Body work was horrible. Paint job has grit or bubbles in it, not at all smooth. Tailpipe fell off in the street, the bumper fell off, while I was driving it. The trunk doesn't close correctly and water leaks in it when it rains, etc.,.. They hooked 3 cell phones up to my ******** ********* technology. They broke the motorized mirror. TOTAL DISASTER! Unknown to me, they were driving my car! - and NOT repairing it.. He'd never tell me where my car was so I could see it. ** was probably renting my ******** out to people and making rental money. I never heard of such a thing. I kept telling him give my car back & insurance money to take it to ********.,He kept making excuses when I could get it and then change & say it wasn't ready. The body work was horrible. The paint job has grit or bubbles in it, not at all smooth. The tailpipe fell off in the street, the bumper fell off, while I was driving it. The trunk doesn't close correctly and the trunk is leaking when it rains, etc.,.. They hooked 3 cell phones up to my ******** ********* technology. They broke the motorized mirror. TOTAL DISASTER! I want him to give the $6,693.53 to me to have my car repaired properly and safe to drive by skilled auto body repair. It's unsafe and dangerous for me to drive.

  Business response

  04/24/2023

  To whom it may concern
  
  ************************** Brought to us 2 cars at the same time for collision repair..
  
  2010 ********** ******** *****************
  30.4 hours total labor
  No complaints or reference about the job.
  
  2011 ******** **** *****************
  29.4 hours total labor
  To many complaints. Never brought the car to us to take care of her complaints.
  
  How can it be that 1 car was perfectly repaired and the 1 car was the worst job ever? Unless she is bringing her ******** to our shop to let us take care of her complaints we are unable to help her.
  
  Sincerely
  
  ************
  Service Mgr.
  

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/29/2022 I dropped off my vehicle for a diagnostic check due to some recent issues I had been experiencing. I took my car there as I researched and found this shop had experience with ***’s the person who I had been talking to on the phone (I later learned was the owner) told me they would check car and get back to me. After 4 days of car being in the shop he informed me what the issue was and gave me a quote of $3000 + tax to repair valve cover, fuel pump, tune up, and an oil change. I didn’t have the funds so I asked him if his shop had any financing options he said yes absolutely we use **** finance, so I told him to give me sometime I would look into it, I applied and got approved for $3500 which was enough to cover repairs quoted. I then gave him the ok to repair vehicle and made it clear that I had gotten approval from **** finance to cover the repairs. After 2 weeks car is now repaired I attempted to use my credit with **** to pay for repairs, I then found out through **** finance he was not an active merchant with them. When I questioned him about it he went the same day which was 10/13/22 and applied to become a merchant with **** finance. Then told me that process should be done by Tuesday and everything would be fine to move forward with payment. It is now 11/1/22 I have been reaching out to owner of ship since last week with no answer. Today I finally get through to find out by his wife that they were denied by **** and couldn’t become a merchant, he refuses to take accountability for misleading me as a customer and scamming me. My car is now stuck there and I can’t get it back because I can’t pay him $3000 he states. This was not the original agreement and I made it clear to him day 1 that I could only pay for repairs with the financing option. This business should not be allowed to be open doing this to innocent customers.

  Customer response

  11/09/2022

  Hello attached is my original complaint against the company Bavarian Motors but thanks to your response and response from the attorney generals office business has responded and we have come to a solution to get my vehicle back.  I would like to request cancellation of original complaint if possible, thank you for your time and assistance in this matter. 

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