ComplaintsforUPS Billing Center Invoice Dispute Requests
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Complaint Details
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Initial Complaint
04/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My company ships with UPS and we are repeatedly charged fees for packages which UPS indicates on our invoices are larger than what we indicate the size is on the shipping label. These overcharges for package discrepancy has lead me to contact our account representative to attempt to resolve these issues and get our account credited. We have taken photos and measurements of our packages and have even had the UPS driver sign a form that the package is indeed the size we noted on the label. We have been able to get our bill reduced for some of the over charges however we are still disputing $583.96. UPS has threatened to close our account if we do not pay this amount by April 15, 2022. I have expressed to our representative and her supervisor that even if it’s a small charge of $ 2.00 a package each day we ship at the end of the year those fees can get close to $1,000.00 of overcharges. We are a small business and we expect to pay what we should for the service provided. However when UPS scanners scan packages the scanner are not always accurate. This is what causes the overcharges. I have no other choice at the moment but to pay the fees UPS is attempting to collect or they will close our account. Our customers prefer us to ship via UPS therefore we have no choice but to pay up. I have been in business for 38 years and have had this account with UPS for about 35 years. This situation has presented itself in the past however I was always able to call and speak with someone in billing to explain the situation and have the charges reduced. Unfortunately this situation escalated early last fall when the overcharges seems to be occurring more frequently on our account which lead me to contact our sales representative. I do not believe the people I was working at UPS totally understood or wanted to understand our position. They kept saying they were giving us a courtesy discounts to reduce the charges when in fact we should not have been charged these fees to begin with.Initial Complaint
12/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
hi,I created a UPS account to use it to track packages. The next day the UPS driver dropped by and said I have daily pickup scheduled. I confirmed I have not scheduled it. I also got 2 phone calls from UPS the same week of Nov 24th, both the times I confirmed I have not requested daily pick up. I still received a invoice for daily pick. I called the service center and they were not able to figure out how to cancel it and was put on hold till the call dropped. I disputed the invoice online and it was denied without reason on the website. My main concerns are that the website never displayed any charge summary or confirmation of services required payment. Also I spent half an hour trying to figure out if I had daily pick scheduled and could not figure it out. It will be very helpful if you can help cancel the service and refund these invoices. Invoice and account details:Account: ****** [As provided by UPS driver]Nov 27, 2021 for $31 Dec 4th, 2021 for $40 Thanks,******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.