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ComplaintsforIgenius cell phone repair
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Complaint Details
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Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brought a phone in to have the screen repaired, phone had bad damage on the front and back due to being dropped, even though they saw the damage on the back they repaired the screen for 100$ + tax. With-in a week of having the screen repaired at igenius, it stopped working completely. I called them to ask if we could bring the phone back in, as their website and the receipt we have states there is a 30 day warranty. They refused to fix the screen or refund us, even though it says we would have a 30 day warranty. After trying to contact the owner the employee refused to give me his contact details and hung up on me multiple times. After reading the reviews I see that this same situation has happened to multiple people.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.