ComplaintsforArdent Credit Union
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Complaint Details
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Initial Complaint
06/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ardent Credit Union is inaccurately reporting paid collection on my credit report. I did business wiht this company when they were named "***". A representative told me if i pay the collection it will not me on my credit anymore but it still is. This has been effecting my credit standing. I held my end of the bargain and they did not keep their promise i would like the paid collection listed below to be removed from my credit reports immediately, thank youInitial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I opened a Checking account with this credit union because they were offering a bonus for signing up. It's been 120 days since opening the account and I was told I do not qualify because I do did not have transaction activity consistent with normal day-to-day spending patterns. Which seems to be a bait and switch policy to get people to sign up and then have full discretion to deny someone the bonus. I recently lost my job and was abroad and did not have any way to use my account in June/July so I should not be penalized for that, which is exactly what the bank is doing by denying the bonus. I would like the bank to honor the sign-up bonus.Business response
08/25/2022
Ardent Credit Union has attempted to contact our member regarding this complaint to explain the promotion's guidelines on receiving the bonus.Customer response
09/01/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:They are not providing the offer that I was enrolled in.
Regards,
*********************
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.