Business ProfileforIt's Just Lunch

I joined IJL because of its history and its onboarding includes an in-depth interview. I was assured that I would meet people who align with my relationship expectations, interest, and personality. Although I desired only dates and no long-time commitments, my consultant said that wasn't usual and they have members who will meet my expectations. I meet with ***** (my matchmaker) and he did not seem to read any of my criteria. He paired me with someone who had absolutely nothing in common with me and said he was a "nice guy" therefore I should just go on a date with him. When I said I wasn't interested, ***** that was my monthly selection rather than finding another person who has more in common with my interests. I called customer service to let them know my dissatisfaction, and I was told since I'm 51, I should not be so picky. The next month, ***** sent me on another match with ******. I never received a follow-up regarding the set date and when the day occurred, my date never showed up. I emailed and left a message for *****, and again, he never responded. Note: members are never given contact numbers or emails, but if ****** had an emergency, he could have easily called the restaurant. Again, I called IJL customer service and they were "listened" to but never received a return call from ***** or a supervisor as I requested. At this point, this service is a complete scam. I just wanted dates with people who have a similar background and interests as well as close in age that I have, but IJL tosses anyone without considering that we may be a good match. There are free dating services that can do better. I would settle for a partial refund as I don't trust this company has my best interests at all. They took my money and ran.