ComplaintsforEndodontics Limited PC

• Initial Complaint

  02/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  my regular dentist said i should visit a root canal specialist to get scan for my tooth december of 2021 since it was infected and fractured and may need to be pulled out. i made an appointment with endodontics telling them it was an emergency. the day of my appointment while i was almost ready to go endodontics calls me telling their dentist had an emergency and i had to reschedule. which i kindly did so. for the next appointment i called telling them i was few minutes late should i still come in? office said yes come quickly. i arrived like 5-10minutes late and they rudely told me i had rescheduled! i told them i did not want to reschedule when i had called and i had to reschedule due to their dentist. they said rudely well their dentist had emergency. after much arguing they saw me 1 hour after my scheduled appt. i asked the dentist before the $250 scan if my tooth had any chance of saving it. was the scan worth the time. dentist at endodontics had notes from my previous dentist and had physically examed my tooth and knew it was fractured and infected. the endodontics dentist still recommended scan and i trusted him. i paid for scan even though immediately afterwards they said there was zero chance. later on i received extra bill for $60 and when i called 2/1 the secretary said there was a consult charge! i told her i never knew there was more she said she would throw it into collections for $60! i believe dentist knew that before the scan my tooth could not be saved. he looked at special scan for less than 5 seconds.. he recommended and unneccessary scan and now wants more money. ideally i would like clear of the $60 consult charge i do not believe i was ever told about and $250 scan as well that dentist unneccessarily recommended. i am fine with just clearing the $60 charge. i had negative experience

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My wife had set me an appointment for the Hatboro office for me to have a root canal performed. A day before my appointment someone from that office contacted me personally stating that they had contacted my insurance company and that the insurance company would only be paying around $50 dollars toward that service. The out of pocket cost was going to be a little over $800 dollars, and she wanted to know if I still wanted to keep the appointment. I agreed to keep the appointment knowing the cost. I then contacted my insurance company to verify what I was being told. The next day I went it to have the procedure, and paid my bill. A month later received a bill in the mail for $169.00. Today 12/8/21 I received a call from the Langhorne office saying I owed the bill. While trying to explain the situation the woman who contacted me cut me off multiple times, stating that they only give estimates because they do not know what the insurance company is going to pay. That my insurance company only paid around $50 dollars (which both the Hatboro office, and myself verified with my insurance company before the appointment), and that I owed the rest of the bill. I declined to pay the additional bill. The woman then stated that a note was going in my file, and that it will be going to collections. The woman from the Langhorne office should not be assuming what the person from Hatboro stated to me because of their company policy, and they should not be trying to justify an additional $169 by saying they didn't know what the insurance was going to cover when the Hatboro office contacted me to inform me how much the insurance company was paying. I feel I was low balled to get me in the door only to follow up with another bill.

  Business response

  01/10/2022

  The balance was written off after speaking with the insurance company and receiving an EOB to tell us what we can charge the patient.

  Each person's insurance policy is different and we have to wait to receive the EOB before knowing what the patient is truly responsible for.

  The patient was not charged anything additional. It was written off the same day the complaint was made.

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