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Find a Location

Royal S Kreations, LLC has 1 locations, listed below.

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    Business ProfileforRoyal S Kreations, LLC

    Event Planner

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Not listed, Philadelphia, PA 19143
    BBB File Opened:
    9/26/2022
    Business Management
    • Ms. Shonda Duckett, Owner
    Contact Information

    Principal

    • Ms. Shonda Duckett, Owner

    Customer Contact

    • Ms. Shonda Duckett, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/07/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    BBB unable to locate business
    I first notice the work of the event planner *************************** with Royal S Kreations LLC. at my Niece birthday party November 2021 at ***************************. I loved what I saw and spoke with a women who came to collect the decorations after they event . She had no business cards at the time but she was very polite and helpful answering my questions. My brother ****************************** and I decided we were going to use the company for our yearly family event sponsored by ************ for ******************/***** *********************************** for ****************************** who served in the Army for 20 years as a Sergeant. He retired from the ******************** Library of 21 years. This celebration was on September 3, 2022 at *************************** located on 7th & *******. in ************ from 7:00pm to 11:00pm pm. There were 5 states attending the affair. I contacted ***************************. I paid for everything before the deadline. I asked about her *****. I was shown the work her ***** does. I ordered a Army jacket cake to represent my brother's hard work, sweat and years in the Army along with a 12 inch cake to represent his retirement from The ************ Library. Look at the detailed watch on ******'s Instagram account Royal.S.Kreations. That's the ***** I was informed of who would bake the cake. She showed me two other cakes not on her site. I liked what I saw and asked her to ask her ***** to give me a price for making both cakes. There was a different ***** involve Here's the false advertisement. I paid $375.00 for a Army jacket cake that did not represent the pictures I sent. She knew it when she picked it up. ******, arrived late to set up my event. I lost a half hour because of it. My colors were black and gold. She set up three different centerpieces, two different plate settings, and two different colored napkins. I asked for a $750.00 refund due to my event staring at 7:30pm and $375.00 for a cake I could not fully serve to our guest.

    Customer Reviews

    0 Customer Reviews

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