ComplaintsforSweat Fitness
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Complaint Details
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Initial Complaint
04/28/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Sweat closed their facility without notice or courtesy, despite the fact that I signed up and paid for a year-long membership.Initial Complaint
01/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I tried to cancel my gym membership and was informed that there was an unspoken 3 month cancelation policy so I would continue to be charged for three months. This is now 4 months later and I was just charged again so when I called ************** their 3rd party billing service, they have no record of a cancelation and I am being told that I have to pay for another 3 months. My monthly gym membership price is $48.25 which brings the total amount paid after cancelation to $289.50. I never signed any paperwork for this gym let alone signed on for this cancelation policy. They are refusing to refund or shorten the cancelation period.Business response
02/23/2023
Date 2/18/23
To Whom It May Concern:
*** ***** *********** joined Sweat Fitness on 12/31/19 under the old ownership and signed his agreement on 12/31/19 (see attached). He is claiming that he cancelled his membership w/ the old owner at the club 4 months ago from 1/31/23 (see notes attached from *** ******* which is the billing company for his membership). There are no notes in the system stating that the cancellation request was done and because the club is under new ownership as of 11/1/23 we are not able to verify if this was done. The agreement states that the request to cancel must be done in writing which it is my understanding *** *********** does not have. His contract requires a 60 day cancellation notice but as a courtesy, we (new owners) cancelled his contract immediately on 2/1/23 w/ no 60 day notice required. His request to "shorten the cancellation period" was honored.
Thank you for your assistance.
Maureen F****
OwnerInitial Complaint
01/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The gym location I went to closed down, they sent all members an email saying we could cancel our membership immediately if we did not want to transfer to another location. Months later they are now charging me again saying I need to go through a 60 notice policy to cancel. So now they want me to pay for ******** February and March before they will stop charges even though they closed the location I go too and originally told me I could immediately cancel.Initial Complaint
12/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Sweat Fitness closed their locations and announced that members were allowed to cancel without penalty. Despite going back and forth with them regarding my desire to cancel, they are requiring that I pay membership fees for the next 60 days because I signed up in South Philly over 3 years ago.Initial Complaint
12/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This complaint is regarding *** Fitness and Sweat Fitness.On Dec 1, without warning to members Sweat Fitness close all locations. I was not warned, I arrived at a location to find a note on the door saying that all locations were closed permanently. Charges for my December membership fees were automatically deducted on November 30th. They did not refund me. They also charged me while they were closed for Covid and did not refund me for those charges. Because the gym was closed, I signed a year membership with another gym. Today I walked by a location (*******************) to see that they have announced that they are reopened under new management. I talked to the person at the front desk who told me it is my responsibility to cancel my membership. He gave me a phone number to call. I called *************) and was told that I had to go back to the guy at the front desk to cancel. Then, I was told that I had to email ******************************************** the company. A response to the email told me that I am obligated to pay two more months of membership fees before I can officially be released from my membership contract. None of this should be my responsibility. I did not make the decision to cancel, Sweat cancelled me and then decided to reopen.I'm especially angry because I continued paying through Covid when all locations were closed thinking I was making a donation to keep a local business going. I never asked to be refunded or to use that credit. It's also outrageous that they are proudly announcing that they are reopened under new management. It's the new management that is doing all of this.Initial Complaint
12/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a member of SWEAT Fitness (in Queen Village Philadelphia) for approx 2 years now. Recently, the Queen Village location closed - members were given NO notice and were simply sent an email saying we can use any of the other SWEAT locations. Then again just recently, SWEAT closed other locations in Philadelphia except for the **** * ******** location. I had some un-used personal training sessions that I had previously paid for.....however neither SWEAT or of the new financial company has any record of this - how convenient. Please keep in mind that when the Queen Village location closed, they had no problem transferring my personal information and credit card info to the new owners and have been continuing to charge me the monthly membership fee ever since. But shocking no record of my pre-paid training sessions. I am either seeking a refund, or I will gladly use the sessions but I need to know how many are remaining.Initial Complaint
12/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Sweat Fitness resumed charging monthly dues of $49.22 without notification, and with a change in regularly scheduled hours that severely inhibited utilization of the available facilities. The club was never open after March 2020 when I would drive by or call. I was only aware of its reopening with limited hours due to an advertisement on social media in July 2021. A refund for the past 12months is in order.Business response
01/27/2022
We received your letter regarding a complaint from a previous member of Sweat Fitness, ***********************. Please see below for response to this matter.Sweat Fitness (and all non-essential businesses) was forced to temporarily close in March of 2020 due to the city of Philadelphia's 2 week lockdown effective 3/16/2020 in response to the Covid-19 pandemic. Our members were emailed regarding the required closure and that memberships would continue as is unless we received a freeze or cancellation request. As the lockdown continued past the initial 2 week mark, members were notified via email (and with a recording on our phone systems/letters posted on the doors of each club) that Sweat would be temporarily suspending all billing until we were allowed to reopen. Members who preferred to cancel their membership instead were directed to contact our billing provider or email our support address so we could process accordingly. Gyms in Philadelphia were then allowed to reopen at the end of July 2020 with restrictions/limitations put in place by the city that we abided by to keep our members and staff safe. Members were notified via email that we would be reopening with billing resuming, and, again, were notified of the options to instead cancel or extend their membership freeze further by contacting our billing provider or emailing our support address.Member *********************** was sent these updates to the email address we had on file for him. We did not receive any correspondence from the member until September of 2021 when he requested to cancel and receive a refund for the charges. Since we did not receive any previous request to cancel or freeze his membership we were unable to approve a refund, however, we waived our standard cancellation notice period and his membership was cancelled with no further charges due. Confirmation of this was emailed to the member.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.