Business ProfileforPhilly Guys Renovations & Repairs

The estimate & start of our Oct 2022 LVP installation project was great. He earned our trust while working with him & stood by his word ON the project & had great customer service. He promised if something wasn't right, he'd make it right. The estimate called for white molding but, he noticed in 6 locations, white wouldn't look good & suggested stained wood as an alternative & we agreed. We have 1 other similar project & already told him what we picked & began discussing it. I questioned if 1st floor needed sub-floor & was told no. 2 sections were uneven. One I pointed out before the baseboard & molding was installed. The other (along 1 wall) become obvious as were moved back furniture, though it was also obvious BEFORE the flooring was laid. A handyman came for something else & immediately noticed both & questioned why they were not leveled. 2 other close handyman friends, also said a sub-floor should have been installed. **** said floor was old & sub-floor wouldn't help that. The 2nd floor needed a sub-floor, so estimate was provided & sub-floor installed. A couple issues were uncovered & addressed & added to cost (as it should be). Nov 4, 2022, the last day we did a punch list. 1 item in particular, an end board not cut correctly, was pointed out BEFORE baseboard was installed. He used ***** to patch it & said if we weren't satisfied, he'd address it & any other issues as needed. Based on the trust built & keeping his word, we paid the balance in cash. Payments were via ***** & cash. Invoices attached which, by the way, That night, my wife came home & we checked & found 8 items to correct, including the *****. We emailed about the 8 items the next night & he replied easy fixes (see attached email w/ photos). After weeks, we reached out via phone/text/email. Crickets. We filed a complaint with ***** County Consumer Protection. They didn't get a reply either.