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ComplaintsforBob N. Hardwood Floors
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Complaint Details
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Initial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On on September 23, 2021 I had Bob N. Hardwoods come to my house to refinish my floors and add 3 coats of stain on. I couldn't have had a worse customer service experience. Bob, the owner, is disorganized so he forgot what he promised me in the initial quote. He told me $2000 for 3 coats of stain & to pick my color stain. On the day of the job he YELLED at me when I asked for a color stain and told me it would be $500 more. I think the color stain he did not want to do because it is more difficult than original stain. He continued to bully me until I felt so uncomfortable that I just stopped fighting him. He was completely abusive and rude the entire time and asked to be paid before he finished the job. I didn't trust he would finish and I was right. He only gave me 1 coat of stain and now my floors are so soft that everything I put on them creates scratches/dents in my hardwoods. The job is incomplete and he scammed me out of $2000. Now I have to get my hardwoods redone again. His job was shotty too. He did not get the imperfections out of the floor, which he said he would, didn't put enough stain on & left the stairs a different color than the floors. Also, he left without cleaning up the dust off my patio. TERRIBLE experience and completely abusive. I want my money back.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.