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ComplaintsforDreams Furniture
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This store is forcing me into keeping furniture that truly do not want. 1.They promised delivery and set up, but only delivered packages and left them in boxes, never came back after contacting them multiple times asst. 2.They gave me furniture from their store show case, chairs not in plastic, not new! 3..I paid them $1200 for a sealy bed they switched it out for a mattress from their showcases. I've gone down there and they refused to pick up the furniture now and I don't want to do business with this unprofessional and poor quality made furniture! I've gone down there, they wont put the stuff up or come get it!! I don't want to be force to buy furniture that I am not going to used!! They lied and said that they would come get it but didn't, after multiple times calling and they continued to take payments from my account and I cant use it the furniture. They need to pick up the furniture! My space is small to store this stuff! They don't care about the customer afterwords!Business response
09/30/2021
this custmer purchase from us 2 orders and we delevered all merchandise to custmer and she wanted us to set up and she refused to pay set up so we gave her free delvery and when we delevred her stuff she was working on her house paiting and i dont know what then she kept calling and cursing at us the whole entire time and she distuted her bank charge which she claimed that she never recived merchandise which we have all the prove that she did recive her merchanidse and know she is complaing about us its shame what is happening
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.