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Find a Location

JD Furniture and Decor has 1 locations, listed below.

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    Business ProfileforJD Furniture and Decor

    Furniture Stores

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2520 N Broad St, Philadelphia, PA 19132-4013
    BBB File Opened:
    3/7/2022

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/30/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unresolved
    I ********************* went into JD Furniture in September of 2022 I put down $2,000 for furniture which included a bed frame for my daughter. A bed frame and two side tables for my room and a Couch and table for my livingroom. I intended to come back and pay the rest of the money, but then decided to go forward with a finance situation for the rest of the money which came up to ruffly $3,000. I let the ************* know I would like the furniture before a certain day which was the end of October and he agreed. On October 27th the delivery people showed up to my house at 10:30pm with just my bedroom stuff and the table for the livingroom. I start calling the owner ***** and he starts telling me hes gonna fix the situation, and he would bring the rest of the stuff the next day by 6pm. The next day come and the delivery people didnt come to my home until 11:30pm. I had to call out of work. This time they have the Couch and suppose to have my daughters bed frame but came with the wrong bed frame. Days go by of me trying to contact ***** about my daughters bed frame and he kept ignoring me. Finally I had one of my friends contact him. He then agreed to send someone out to bring it. The guys showed up to my home once again at 11:00pm. Nobody speaks English every time Im asking them questions. Once again they bought the wrong pieces and it doesnt fit into the bed. The guys walked out of my home as I attempted to ask them about the bed. I attempted to contact the store owner ***** again and he ignored me. I called the store and spoke to the ************* and explained the situation to him and he told me he can not and will not help me. I even called and texted the store owner ***** and he refuses to help me as well. Now Im stuck with a bill and a defective bed. They also left all the boxes the furniture was in all 3 of the times they came to my home.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tyesha R

    1 star

    03/15/2023

    This is a dishonorable business who forged my name in the received portion of the sales receipt, knowing that I did not receive all of my merchandise. They kept my payment and now I owe the bank for items I did not receive.

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