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ComplaintsforCQ Hair Lounge
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I scheduled a hair consultation on 6/9/23 at 4:15p on the Style Seat website. The stylist never showed up. I called the number on their website ************ but the called went to some ****** answering service. After the allotted time for the appointment, I gave them a 1 star review on Style Seat site because what they did was completely unprofessional. After I gave them that review, the stylist tried to contact me at 5:40pm from ************. I was not available. The stylist then texted me saying "thanks for the 1 star review, we charged your card anyway because you did not answer your phone". I was livid! The consult was only for $30 but that's not the point. These thieves think they can just take people's money then taunt them about it. That's absurd. I then looked up reviews about them outside of the Style Seat website and there are many reviews with the same complaint. They are charging people and not providing service. The amount is not important. It's the fact that they are continually defrauding people. I informed them that I would be filing many complaints against them. I got a message back laughing telling me "Good Luck". I think the fraudulent business practices of this salon should be investigated. Their taunting emails and text are attached.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.