ComplaintsforWade Marketing

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by Wade Marketing a couple months ago offering me a position at their company for marketing. I did a **** interview with them which became extremely high pressure and I ended up signing a contract to pay them for their services to help me land clients. I immediately regretted my decision only one hour later and asked to cancel. They refused even though I never had access to any of their resources or materials. They completely trapped me and will not answer any texts or calls. I have received no service from this company but they refuse to drop the contract even though they have not upheld their end of it. This company is a complete scam and they have been utterly unprofessional. The reason I trusted this company in the first place was because they were BBB certified on their website. I should have never trusted it. They used a third party, ****** to have me set up a payment plan in which they told me to lie about my income because it "would get me a better deal" and told me to write 110,000 even though I didn't know what it was for. ****** has now reported my account delinquent because I will not pay this company because they have given me absolutely nothing.

  Business response

  07/30/2023

  Hello,

  This claim is riddled with defamatory and libelous statements.

  This individual was given access to highly valuable resources upon signing up. This individual proceeded to request a cancellation upon which we honored as not every person who signs up wants to communicate and get support from our team, but rather carry out the process with our resources on their own. However, this individual then asked for a refund upon which was denied as this is standard procedure according to our refund policy. This individual was given an explanation along with full clarity before the transaction was made regarding our refund policy.

  This individual also disputed their payment with Affirm, as they used this provider to finance the transaction made with our organization. After review, ****** ruled in our favor.

  This individual has absolutely no justification for filing a complaint with the BBB.

  Thank you

• Initial Complaint

  07/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against Wade Marketing regarding a transaction that took place on May 12th. On that day, I had an interview with the company in which I believed it was a job interview. However, it turned out to be a service to help me land a job by providing me with a resume, a portfolio, and filling out job applications for me. I was offered a job through ******** Messenger and did not need the services offered by the company. Additionally, they provided me with a portfolio, I did not use it to apply for jobs as I was offered one before the process was complete. During the interview, I was asked to make a payment in full, to which we ran into technical issues. Instead of allowing me to pay at a later date, he pressured me to call my bank and stayed on the line for 3 hours over ****. He then told me to do the installment plan with ******, as a new user to ******, I was not lead to the cancellation policy for review until i emailed compliance. I was told to inform them to cancel/pause.The services offered by Wade Marketing did not help me in my job search. Therefore, I contacted them to cancel my services. I was informed that I would have to email compliance to request a cancellation.After I contacted compliance, they informed me that my services had been canceled. However, the purchase was made using ****** as a loan for a balance of $1648.65. ****** informed me that they would only cancel my balance if the loan balance was sent back to ****** Bank from Wade Marketing, to which the company has declined to do. I now find myself being forced to pay $1,648.65 for a service that I did not use and do not need. I was coerced into making the loan installments due to technical issues when trying to pay in full which has locked me into the loan due to their cancellation policy. This is now starting to affect my credit report. I am deeply disappointed by the level of service provided by Wade Marketing and believe that they have not acted in good faith.

  Business response

  07/16/2023

  Hello,

  It's painfully apparent that this individual is not eligible for a refund.

  Our refund policy states that an individual must request for a refund following a ninety day period, this individual signed up on May 12th, 2023.

  Refund policy: **************************************************************************

  Cancellation policy: ****************************************************

  Order details: ************************************************************************

  The level of ignorance here is absurd.

  Please let me know if you have any questions or concerns.

  Thank you

  Customer response

  07/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The customer service experience or compliance was not direct in communication. Upon request for cancellation, this 90-day money back guarantee should have been attached along with the cancellation policy for transparency when I asked about the cancellation and the refund in two separate conversations. Furthermore, Canceling my services effective immediately after the 30-day period, in complete disregard of their own 30-day cancellation policy, does not make this complaint painfully apparent or me ignorant, because it was no longer apparent once this policy was broken by the company themselves. In response to the commenter's statement, I suggest taking a professional approach and refraining from personal remarks. It's important to address my concern in a respectful and factual manner and provide an explanation of the refund policy, while acknowledging any inconsistencies that may have caused confusion, since a business is made up of 80% of their customers. I am now made aware of the 2nd document which is a conflict and not a solution because due to the company cancelling the services immediately after the 30 day policy, they are 100% aware that I will not not meet the requirements of the 90 day guarantee since the services are no longer accessible to me. For clarification, I would also like to know if there is anywhere in the contract that states that I cannot accept any other job offers outside of the company, because this is what it is starting to appear as. I have not even had any jobs submitted on behalf of the company because I did not get this far.
  
  Regards,
  
  *******************************
  

• Initial Complaint

  06/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased services on February 8th, this company has a 90 policy and if services are not rendered the give you a refund. I requested my refund at 90 days and after a few emails they agreed a refund was warranted and said that i should receive it in 3 days and I have not receieved it and communiction has stopped. I would like to received this refund as it was a large amount of money of $5900

  Business response

  06/25/2023

  Hello,

  Yes we have been in contact with ***************

  Our team was working on processing her refund and she has also issued a dispute on the payments.

  We fully intend to process a refund for ***************

  Any questions please just let me know.

  Thank you

  -************

  Customer response

  07/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have not received the refund and I sent the company a invoice to pay since they said they were having trouble processing it. When will it be refund because they have been saying they were working on it since May and we are now 2 months after my initial ask for a refund. It took them 2 minutes to take my payment but 2 months later still no refund.
  
  Regards,
  
  ***************************
  

  Business response

  07/23/2023

  Hello,

  After reviewing our ****** account, I see that the customer has disputed both transactions. 

  I've spoken with ****** support and they have informed me that issuing a refund for any transactions involved in an open dispute is not permitted.

  We have not submitted any evidence to attempt to win these two disputes as we would like the customer to get their money back in full as previously agreed upon.

  ****** has already pulled the $5,900 in combined transaction amounts from our account. Therefore, if we were to issue a refund through a separate platform or third party site, we would be incurring a loss of $11,800.

  We kindly ask the customer to wait until the dispute cases for the two transactions ($3000 & $2000) is ruled in their favor.

  Because the customer disputed both transactions, the time to receive a refund has been unnecessarily lengthened. 

  There is nothing more our organization can do from our end at this moment in time, however, we fully intend to refund the customer the full amount of $5900 originally paid for our services.

  Thank you

  Customer response

  08/27/2023

  Refund had to be disputed through the bank and not willingly through the company

• Initial Complaint

  05/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was completely manipulated and pressured into making a purchase and immediately regretted my decision after. This company scammed me. I wanted to cancel and get my money back but the guy I was in contact with was not allowing me to. I did not even touch or use any of the services they gave me (and there is proof that I did not use any of the services). Please help me. I am being scammed and I need to get my money back. I am a 23 year old girl who was manipulated into putting all of my life savings into this for no reason at all. This is a completely unprofessional company that uses a method called "job stacking" in the most unethical way I have ever heard. They give people multiple jobs (considering the way the job market is struggling), they have people send their assignments to the team and basically do their work for them? What is that? How is this legal? This needs to be stopped.

  Business response

  06/01/2023

  Hello,

  I've spoken with our internal compliance team regarding this matter and we are currently waiting for a reply from *************

  Please refer to the screenshots attached to via the email thread between our compliance team and *************

  According to our refund policy which can be reviewed here: ************************************************************************** ...

  ****** does not qualify for a refund. However, we are open to hearing what the BBB recommends regarding this matter.

  Although ****** does not qualify for a refund according to our refund policy, her situation does appear to be unique and we would be willing to consider making an exception to our policy.

  Please let me know how the BBB suggests that we proceed.

  Thank you

  -****

  Business response

  06/17/2023

  Hello ******,

  We trust you are well.

  After carefully reviewing your case, we regret to inform you that you are not eligible for a refund in accordance with our refund policy. As per our refund policy that you were made aware of before the transaction took place, certain requirements must be met in order to qualify for a refund.

  We take our refund policy seriously and strive to ensure that it is fair and transparent for all our customers. It is important to familiarize yourself with our policies to avoid any misunderstandings or discrepancies.
  Should you need a reminder of our refund policy, please refer to the following:

  Refund policy: **************************************************************************

  Cancellation policy: ********************************************************

  Terms of service: *****************************************************

  The above destinations can also be found in your order details shared with you upon sign up.

  We encourage you to review these guidelines to gain a comprehensive understanding of the eligibility criteria for refunds.
  
  While we understand that this may not be the outcome you were hoping for, we appreciate your understanding in this matter.

  If you have any further questions or concerns, please don't hesitate to contact us.
  

  We are here to assist you and address any other inquiries you may have.

  Thank you

  --
  Wade Marketing
  *****************
  ****************************
  ************************************
  ********************************************************************************************

• Initial Complaint

  03/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/23/22, I paid Wade Marketing $500 to join their Independent Partnership program. In the partnership agreement the owner of the business and I signed, it states “Wade Marketing agrees to build ****** **** a proven high converting, highly effective, professional resume, cover letter, and portfolio.” However, the application materials I received were full of errors including spelling, formatting, and links to work that wasn’t mine. The signed agreement also states “If ****** **** is dissatisfied with the program for any reason whatsoever within thirty days of signing this agreement, Wade Marketing will provide a full refund.” After being thoroughly dissatisfied with the provided materials even after I asked for the mistakes to be revised, I submitted my cancellation and refund request via email on 1/9/23. The company has been unresponsive and still hasn’t refunded me over 2 months later.

  Business response

  03/15/2023

  Hello,

  We request the removal of this compliant from our page due to the use of libelous statements by the offending party.

  We have made multiple attempts to communicate with this person and have been met with unresponsiveness.
  
  This person posted another review over a month ago on our ********** page (**********************.com/review/wademarketing.co) in which we asked her to contact us to process her refund.

  No contact from this person was ever received.

  We do not have this person's payment information on file, therefore, it's impossible for us to issue a refund without being giving proper instruction on how/where to send the refund.

  To post negative reviews on multiple sites containing libelous statements and not reach out when asked to get the refund process going suggests this person intentions are simply to publicly damage our companies reputation. This is against the law.

  Thank you

  Customer response

  03/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:As the email thread attached to my complaint showed, the business did not “make multiple attempts to communicate” with me. They ignored each of my emails from 1/9/23, 1/10/23, and 1/19/23, so to say they were the met with unresponsiveness is blatantly untrue. I also reached out to a member of their team last week and asked who to contact in order to receive my refund. He never gave me a contact for who to reach out to & instead his response was: “You havent received a refund because you signed an agreement to use for and pay for a service without giving the company an opportunity to fail. You have to realize that is not ethical. Thats like if a client hired you for a job and agreed to pay you but before you had a chance to really do your job they nitpick you and then fire you demanding you refund the first paycheck. Does that make sense? You then left a negative review when you didnt give us a chance to find you work.” 
  
  Additionally, I made the purchase through Stripe, so the business not knowing how/where to send the refund through the tool they use to collect payments is a serious problem.
  
  Thank you,

  Regards,
  
  ****** ****

  Business response

  03/25/2023

  Hey *******,
  
  Unfortunately, we tried again to reason with ******, but was met with even more refusal to put this situation to rest. 

  I've attached her latest email to our compliance team, although, i'm sure she has already included this information.

  We had no choice but to issue a demand notice for the remaining balance due. Something we did not want to do whatsoever, but such threatening actions left us no choice.

  We simply have to protect our company's name and avoid our reputation being tarnished by this person.

  I'll provide you with my team's email response here, although I'm 
  
  "ello ******,
  
  Per the agreement and our cancellation policy (attached), you are obligated to fulfill the remaining balance outstanding which equates to $5500. 
  
  With that said and with consideration to the circumstances at the time of your expressed dissatisfaction, we decided not to pursue this outstanding balance despite the following:
  
  You had already gained access to the resource guide which has proprietary and extremely valuable information. 
  
  This resource guide's estimated value is around $32,000. 
  
  You had been given access to such valuable information and could have downloaded, screenshot, screen recorded, and saved this information.
  
  Yet still, we decided not to pursue this outstanding balance due to your dissatisfaction with our services. (Ultimately, we were trying to give you a break and makeup for our failure to deliver adequate service to you).
  
  However, 
  
  Your continued harassment and libelous statements across the internet has left us with no choice but to issue a DEMAND NOTICE for the $5500 remaining balance due.
  
  You will find this DEMAND NOTICE attached to this email.
  

  Thank you"
  
  I have nothing left to add as her refusal to come to a mutual agreement is blatant.
  
  Please let me know if you require more information or need anything from me.
  
  Thank you 
  
  -**** ****
  

  Customer response

  05/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 

  Hi *******, 
  I see **** failed to mention he offered me my money back only if I deleted my ********** review and BBB complaint. I've attached the email to this response. Because this violates FTC review guidelines and **********’s guidelines for businesses, I was of course highly uncomfortable with this even being suggested.

  In regards to this business stating I’m obligated to pay them $5,500, the contract I signed stated “The length of this partnership agreement is considered continuous until either party cancels by writing.” I canceled in writing on 1/9/22 and owe them nothing.
  
  Regards,
  
  ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩