Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a member because the website says it has a 30 days money back guarantee. After I became a member, I cancelled the membership to get my money back. It says they cannot get me my money back but only a credit to use their other products. I don't like their other products,too expensive.

  Business Response

  Date: 11/09/2023

  A monetary reimbursement, as specified in the order document, has been processed. Direct communication was established with the customer for verification purposes. If you require further support, please feel free to reach out to our Member Services Team at **************, operating from Monday to Friday between 9am and 5pm EST.

  Customer Answer

  Date: 11/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Free Trial/Introductory Offer converted to billing at full price with no warning to customer.**** ********************** is well-respected and should not be stooping to such depths to claw money out of innocent people's pockets. I tried his service, did not use it, rarely logged in at all, and then was billed $200 (or so) for an annual subscription. When I called them they said it had been more than a month since they stole my money so they were not prepared to refund it - even though they could see that I had not logged in, and even though they they had not sent a warning email about upcoming billing. This is blood-sucking marketing/sales that is beneath **** ******* and I am surprised he is so desperate for money - is his trading system no longer working?

  Business Response

  Date: 08/09/2023

  We never intend to catch anyone off guard with a charge. Attached is a snippet – attachment: OF ********* - of the original order form that notes the renewal feature: “Upon renewal for your Power Gauge Report, Chaikin Analytics will charge $199 (plus applicable taxes) to your credit card or other means of payment which we will retain on file. You may cancel your service at any time by contacting our Customer Service team at 1-************ or by email at [email protected]. To cancel without incurring such renewal fee, you must do so one day prior to the renewal date. Subscribers will receive a reminder before their subscription is renewed.” The renewal details are also shared in the confirmation email – a snippet is also attached attachment: CONF *********: “Renewal Details: Today you agreed to purchase a one-year subscription to Power Gauge Report. If you choose to remain a subscriber after your one-year subscription term is up, and each year after, we will automatically bill your credit card for $199 (plus applicable taxes). You will receive at least one reminder before your subscription is auto renewed. To cancel a renewal of your subscription, please contact our Member Services team by phone, Monday through Friday, between 9 a.m. – 5 p.m. Eastern Time at 1-************ or email us at  [email protected].” The reminder email was sent – attachment: Email History. The reminder notice was sent 30-days in advance, as promised, to the email address on file. A Representative spoke to the customer on 7/24/23 and removed any future auto-renewals from the subscription. The service will remain active until 6/14/24. If any additional assistance is needed our Member Services team can be reached by phone, Monday through Friday, between 9 a.m. – 5 p.m. Eastern Time at 1-************ or by email us at [email protected].

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/09/2022 Chaikin Analytics ************** A year ago I purchased an on line subscription for a stock report, throughout the year I try to unsubscribe from their e-mails, which is like impossible. Then on 12/09/22 they hit my credit card for $199 auto renew, which is a big scam. I call them and they say their is a 30 day window, then their is nothing they can do, what's my options?

  Business Response

  Date: 02/10/2023

  Chaikin Analytics includes a clear and conspicuous "unsubscribe" link at the bottom of commercial emails, including e-letters and promotions, enabling email recipients to unsubscribe from receiving future commercial emails. To discontinue a paid service, the option to cancel is available online, 24/7, or through calling our ****** Services team directly. The Chaikin Analytics ****** Services team is available Monday through Friday from 9:00 a.m. to 5:00 p.m. Our records indicate that the customer was already refunded for the charge in question. We would recommend checking the online card statement to view the refund. We have attached the proof of refund.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for Chaikin Analytics Power Investor Product on 12/22/22 which I have paid for but they have never returned calls or emails on how to set up the service. I now believe they are a scam and this is fraud. I would like my money back. This is horrible. I have proof of payment on bank app.

  Business Response

  Date: 01/10/2023

  Our records indicate that the customer emailed us on 1/4/23 at 3:17pm EST, which the customer has been in direct contact with a Representative from that email. The customer called on 1/5/23 at 12:47pm EST and received assistance from a Representative. The customer called on 1/5/23 at 1:15pm EST and received assistance from another Representative. The customer called on 1/5/23 at 2:47pm EST and received assistance from another Representative. We attempted to reach the customer by phone on 1/9/23 at 2:45pm EST and again on 1/10/23 at 1:08pm EST but have not heard back from the customer. We have been dedicated to assisting the customer both via phone and email. We are awaiting a return call from the customer.

• Initial Complaint

  Date:12/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting meails sent to me by the company. I have repeatedly told them to stop contacting me, to remove my email address from their systems and to not sell my contact information to any thrid parties. Each time they tell they have removed my email -- only for a new unsolicited email to show up.I want them to eave me alone and remove my email address FROM ALL OF THEIR SYSTEMS.

  Business Response

  Date: 12/28/2022

  We received an email from the customer on 12/25/2022 at 4:54 PM, in response to a holiday email message that was sent to all paid subscribers. We responded to the customer on 12/27/2022 at 10:21 AM, which began: This email is to confirm that you have been removed from all of our promotional emails. Kindly note that it may take up to 48 hours for this account setting to fully take effect... The customers subscription was set to web access only and the account was set to 'do not promote.' Our records do not show any emails being sent after the 12/25/22 email, which prompted the customers request. We honored the customers request at that time. A copy of the customers 60-day email history is attached in addition to the email noted. We believe this should conclude the case.

  Customer Answer

  Date: 01/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************removed me this time?  
  

  I did not see their attachemnt However, I recieved the exact same assurances via email on 12/15/2022  and yet the emailed me again 10 days later.  Can they assure they really have removed me this time?  Also, can they assure me they will not sell my email address to any other compay or service?

  ***************

  Business Response

  Date: 01/05/2023

  We can confirm that action was taken on 12/27/2022 at 10:20 AM to ensure the account was set to 'web access only.' We're attaching a recent view of the email history, which still confirms the last date of email was on 12/25/22. We can confirm that the account was previously set to 'Do Not Promote.' We do provide additional details around our Privacy Policy on our website, which can be found at: *********************************************. If any additional assistance is needed, please contact our Member Services team by phone, Monday through Friday, between 9 a.m. 5 p.m. Eastern Time at ************** or email us at [email protected].

  Customer Answer

  Date: 01/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The business refuses to admit it has set my account "no mail" mulitple times yet they continue to email me.  Their "no mail" system is unreliable at best and they show no indication they are willing to fix it and stop spamming people who don;t want their service.
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 01/26/2023

  We continue to confirm that action was taken on 12/27/2022 at 10:20 AM to ensure the account was set to 'web access only.' We're attaching a recent view of the email history, which still confirms the last date of email was on 12/25/22. We can confirm that the account was previously set to 'Do Not Promote.' 

  The customer notes: The business refuses to admit it has set my account "no mail" mulitple times yet they continue to email me. Their "no mail" system is unreliable at best and they show no indication they are willing to fix it and stop spamming people who don't want their service.

  However, our system is showing we have not emailed the customer since 12/25/22. We would request sample attachments of emails received after 12/25/22.

  Email history as of 1.26.23 attached.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chaikin Analytics is A Rip Off business. Signed for the trial but charged yearly even not using at all. Just found out the charge to my credit card when I review my credit statement. Called them and they said no refund as it was 30 days passed renewal, which I never signed up for renewal. How can people figure out charge without passing 30 days if they don't tell the user the charge and user didn't sign up anyway? I haven't logged in the service for more than half year. The service is useless and will cause losing money for sure. Be careful if you sign up for the trial. Don't give them your credit card.

  Business Response

  Date: 12/08/2022

  Our records indicate that a $49 order for the Power Gauge Report was placed on 10/24/21 via campaign *********. Attached you will find the order form associated with this order, which notes: Upon renewal for your Power Gauge Report, Chaikin Analytics will charge $199 (plus applicable taxes) to your credit card or other means of payment which we will retain on file. You will also find attached to this reply, the confirmation email associated with this order, which notes: Renewal Details: Today you agreed to purchase a one-year subscription to Power Gauge Report. If you choose to remain a subscriber after your one-year subscription term is up, and each year after, we will automatically bill your credit card for $199 (plus applicable taxes). You will receive at least one reminder before your subscription is auto renewed. To cancel a renewal of your subscription, please contact our Member Services team by phone, Monday through Friday, between 9 a.m. – 5 p.m. Eastern Time at ###-###-#### or email us at [email protected]. I've also attached the email history records for the notices associated with the account. On 9/24/2022 an email was sent with the subject: A Friendly Reminder from Chaikin Analytics. You will also see that on 10/19/22 we sent two emails, one of which was opened, with the subject: Your Chaikin Analytics Subscription Will Renew in 5 Days. We also sent an email on 10/29/22 with the subject: Your Chaikin Analytics Subscription Renewed Successfully. On 12/07/2022 a Representative honored a cancelation request via phone with a full refund for the autorenewal charge. On the email history report, you will see the cancelation confirmation email sent on 12/07/22, which was opened 11 times. We have also attached proof of the refund. If any additional assistance is needed, please contact our Member Services team by phone, Monday through Friday, between 9 a.m. – 5 p.m. Eastern Time at ###-###-#### or email us at [email protected].

  Customer Answer

  Date: 12/09/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The reply from Chaikin was simply not true. I have never seen the notification for renewal. And I have never signed up for renewal. When I tried their service last year, it was just for one time trial. I haven't logged in to their services for many months, might be much more than half year. If I saw the renewal notification, why would I accept? Also since their renewal date, I have never logged in their service at all until I saw from my credit card charge. Once I saw the charge, I logged in and cancelled the service and called them as well. They told me they would not refund. They would only give me credit to use their service in the future. If I don't use their service in the future, which I will absolutely not, is that refund? Another cheating. If they are willing to give me refund, that should be real refund to my credit card. Not the fake refund. If I saw their renewal notification, why would I call them immediately once I found out the charge from my credit history, and between renewal date and I cancel the service, there is no login to use the service at all! 
  
  BTW, I can't open their attachments in the reply. The attached is a word document with 4 links. Click the link would give an error box saying "can't open the specified file".

  
  

  
  Regards,
  
  *****************
  

  Business Response

  Date: 01/05/2023

  The renewal terms were agreed to at the time of order. The terms were also reiterated in the confirmation email. Reminder notices around the renewal were sent. A refund for the auto-renew charge was issued. We have reattached the supporting documents. If any additional assistance is needed, please contact our Member Services team by phone, Monday through Friday, between 9 a.m. – 5 p.m. Eastern Time at ###-###-#### or email us at [email protected].

  Customer Answer

  Date: 01/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Thanks for your help that they made refund. I still disagree that I was notified about the renewal. The email could have gotten into my junk folder. The auto reply they claimed could be caused by auto delete of emails in the junk folder or some tech glitches somewhere. If I saw the renewal notice, I would absolutely cancel right after I saw it which could be demonstrated by my access history to their web site and my email response history.
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $199 for a renewal of a service from Chaikin Analytics that I did not consent to. I was never notified that this service was going to renew, the price of the renewal or an invoice showing it was charged. I noticed on my credit card statement. I did NOT authorize this charge. I would like this service canceled and refunded my money.

  Business Response

  Date: 12/03/2022

  Our records indicate that a $49 order for the  Power Gauge Report was placed on 11/20/21 via campaign *********. Attached you will find the order form associated with this order, which notes: Upon renewal for your Power Gauge Report, Chaikin Analytics will charge $199 (plus applicable taxes) to your credit card or other means of payment which we will retain on file. You will also find attached to this reply, the confirmation email associated with this order, which notes: Renewal Details: Today you agreed to purchase a one-year subscription to Power Gauge Report. If you choose to remain a subscriber after your one-year subscription term is up, and each year after, we will automatically bill your credit card for $199 (plus applicable taxes). You will receive at least one reminder before your subscription is auto renewed. To cancel a renewal of your subscription, please contact our Member Services team by phone, Monday through Friday, between 9 a.m. – 5 p.m. Eastern Time at 1-877-697-6783 or email us at [email protected]. I've also attached the email history associated with the account for the past 90-days. On 10/21/22 an email was sent with the subject: A Friendly Reminder from Chaikin Analytics. You will also see that on 11/15/22 an email was sent with the subject: Your Chaikin Analytics Subscription Will Renew in 5 Days. We also sent an email on 11/25/22 with the subject: Your Chaikin Analytics Subscription Renewed Successfully. On 11/29/2022 at 3:56 PM EST we received an email from the customer requesting to cancel the service. We replied to the email on 12/1/2022 at 10:48 AM EST confirming cancelation and a refund for the auto-renew charge. On the email history report, you will see the cancelation confirmation email sent on 12/1/22. If any additional assistance is needed, please contact our Member Services team by phone, Monday through Friday, between 9 a.m. – 5 p.m. Eastern Time at 1-877-697-6783 or email us at [email protected].

  Note: I keep receiving a message that the entry is too large when all attachments are set. I will attempt to add them to the case after submission.

  Customer Answer

  Date: 12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded the charges. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their engage in misleading advertising campaign. I purchased their lifetime membership for over $500. According to them, annual membership is normally $199. So, I thought $500 was not a bad deal. Today, I found out they are charging me additional $50 / year by the name of annual maintenance fee. Their advertisement does not mention anything about maintenance fee. This company enrages in this kinda of fraudulent sales tactics. When I called them to get a refund. They refused saying that the transaction was past 30 days. Be aware.

  Business Response

  Date: 10/31/2022

  Were attaching over the order form recap and the confirmation email associated with *******'s order. Please refer to item 6 on the order form recap, which begins: “Each year after this, you’ll pay an annual maintenance fee of just $49…” Additionally, after the option to accept or deny the offer, within the recap linking to the Terms of Use and Privacy Policy, the annual maintenance fee is reiterated again. The confirmation email has a specific section dedicated to renewal details, which reads: “Renewal Details: Today you agreed to purchase a lifetime subscription to Power Gauge Report. If you choose to remain a subscriber after your first year, we will automatically bill your credit card for your $49 annual maintenance fee (plus applicable taxes). You will receive at least one reminder before your subscription is auto renewed. To cancel a renewal of your subscription, please contact our Member Services team by phone, Monday through Friday, between 9 a.m. – 5 p.m. Eastern Time at ###-###-#### or email us at [email protected].” *** ***’s first attempt to reach us via phone or email was on 10/19/2022. At that time, the Representative reiterated the terms from the original order and ensured, at the request of *** ***, that the service was not charged for the maintenance fee and instead would expire. The service will remain active until expiration, which will take place on 11/18/22.

  Customer Answer

  Date: 11/09/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  1)  I did not purchase a "Premier" membership as described in the attachment in the business's prior response.  Instead, I purchased a "Lifetime" membership.  In the description of the Premier membership, it does not have anything that suggest that it is a Lifetime membership.  I purchase a lifetime membership though ad that emphasizes on the permanent nature of the membership without any closure of the addition annual fees.  If the business asserts that the premier membership is in fact the lifetime membership, they are attesting that they do engage in misleading and dishonest marketing scheme that confuses and cheats consumers.

  2) Selling a lifetime membership with a renewal clause itself is very misleading.  Lifetime membership by definition means that it does not have to be renewed.  Having a fine print renewal clause in the confirmation email after the purchase was completed does not exonerate them.    

  3) At the end of the day, they charged me 10 times of they regular annual membership by claiming the permanent nature of the membership without disclosing annual fee that equivalent to their annual membership.  When I refused to be charged additional fee, they canceled my membership and refused me give me refund.  They maliciously overcharged me by 1000%.  I demand  full fund.     

  Regards,
  
  *****************