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ComplaintsforAppliance Wizard Incorporated
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an oven with ***** appliances. One of my burners was faulty, and in July 2022, they reached out to **** at Appliance Wizard for repair. It is now a full 12 months trying to have my oven repaired. The employee has schedule 16 appointments, and has been a no call no show for each and ever one. Another was set up for today. I confirmed with **** the night before. He told me he would be here between 11am and 1pm. I took a half day from work - again, to meet with him for repair. At 12:08 he texts me that he will not be showing up today. A total of 17 appointments- all cancelled without notice on his end. I have taken multiple half days or days off to work with the schedule and set of a day for repair. When there is a no show without notice, Im the one that has missed work hours and pay for no reason at all. I have been trying to have this repaired for a year, with no luck. I am now out of the window for warranty with the company, and their selected specialized local repair person. At this point, I would like to company to replace my oven with the the same exact new one. I do not want this extremely unprofessional man in my home for repairs. He is clearly not trustworthy and I do not feel comfortable.Business response
08/03/2023
The part took foreverThen I got sickAnd had to rescheduleWent yesterday August 1Replace the partWorking good
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.