ComplaintsforReplenish massage spa
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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I made an appointment to get a 1 hour massage at replenish massage spa for my wife. My wife went to her appointment to find the doors to the business locked, shades closed, blinders closed and the number they have listed is not in service. We can't get a hold of the business to get our money back. There are similar reviews like this for this business. Other people have also been ghosted after making an appointment online.Business response
01/25/2022
Marisol R*** <********@*****.com>
Hello, my name is Marisol R*** from Replenish Massage Spa, I am responding to this complaint. I have reached out to the customer and issued a refund. The customer claims I did not send a cancellation notification. I send the customer a text message canceling an appointment due to my son having covid.
Thank you for your time.Customer response
01/25/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
The text was received after the appointment date.
Regards,
******** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1440 N 2nd St
Philadelphia, PA 19122-3854
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.