Business ProfileforThe Fillmore Philadelphia

My review on **** describes the problem: My review will focus on the upgrade experience at the Fillmore. It would be much higher if I didn't include the terrible experience (beautiful venue, nice staff, even giving out water/popsicles). I was ready on the second floor at door opening to purchase an upgrade. A gentleman came over and sold me to center mezzanine seats. While trying to process my order his **** died. This was not a big deal, but it was at that time things went downhill quickly as he gave me incorrect information. We were the first there and he told us the center mezzanine was general admission and I could pick any two seats I wanted. Of course I went for the front and center. He did come back in a few minutes and ran my card/I paid. Several minutes later, another couple came with barcodes for the seats I was told I could have. I called the young man back over and he told me just to shift down a few seats and it would be no problem. I asked if I could have a barcode texted too because I was anxious I would be moved again. He told me it wasn't necessary and to not worry. Guess what happened 20 minutes later? Another couple came with barcodes for my seats. At this point I was frustrated and angry, do you blame me? I went and spoke to a young woman and the same young man. He said to her, "Aren't they general admission tonight?" She told him no and explained they were assigned. They both apologized profusely and moved me for a third time. This time I demanded a bar code. He wrote my cell phone and said he would get the comped (but didn't give me a refund) and the bar code would be texted shortly. 20 minutes later, he comes over and asks if I got the bar code... nope. He writes my number down again, promises to send it, and swears up and down that my seats are secure and I have nothing to worry about. What do you predict 5 minutes before ****** came on the stage? You got it, ANOTHER customer has a bar code for my seats! I lost it! The lady working offered me