ComplaintsforCeiba, Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
October 8th 2021, a ******** user has a link on the IRS website claiming to be a Tax Preparer, there was an outbreak in the office so an over the phone meeting occurred. Ceiba Inc ** ********************************** Philadelphia pa ******* was the company listed on IRS website as well as ********; cloud, sync and share platform. I need a cease of operations.Business response
11/18/2021
11/10/2021
Dear BBB Friends
Thank you for notifying Ceiba of the complaint the Better Business Bureau received about our Community-Based Non-Profit
Ceiba is a non-profit Community Based organization providing free tax preparation services to Low-to Moderate income individuals and families in the Greater Philadelphia region.
Ceiba does not, and has never, charged for any service. Ceiba provides free tax preparation through VITA, a national Volunteer Income Tax Assistance program.
In an effort to protect our clients from the spread of COVID-19, Ceiba seeks to provide some of its services virtually using end-to-end encrypted software to gather sensitive documents.
Ceiba was contacted by, and sought to assist the client who filed this complaint. Ceiba attempted to contact the client multiple times to request additional information, but never received a response.
The desired settlement listed on the complaint is a refund. However, Ceiba is unable to provide a refund, because Ceiba does not, and has never, charged for any services.
Those seeking to contact Ceiba for free, accurate, and quality tax preparation services, can call our main office, ###-###-####.
Marcos L*****
Ceiba Program Director
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.