ComplaintsforMetal incorporated
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Complaint Details
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Initial Complaint
03/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I contracted this company to build 4 custom tables for me, I made an $5,000 deposit July of 2021, haven't received my tables and I'm not getting an response via phone or email.Business response
04/23/2022
We received your letter today about the complaint for ******* *********'s tables. They have been built since last year and powder coated in the colors he requested, however he was unsatisfied with the finish and has been requesting a full refund of his deposit stating that "they were no longer needed" We do not offer refunds of deposits on custom built fixtures after they are built. We have offered him several resolutions on the tables, with him choosing to receive them with the finish stripped. The last communication with him was April 5th, when the tables went to have the finishes stripped per the resolution we agreed upon. I'd be happy to discuss this further with you, email or my mobile are best
--Joseph C**********Metal Incorporated3615 Emerald St
Philadelphia, PA 19134Business response
05/03/2022
As a follow up, attached are the tables from the beginning of this year, prior to having the finish removed. We were notified Tuesday 4/26 the finish was removed and ready, they were picked up Wed 4/27
Powder coating cost was not included in the original estimate, this was an additional $1200, we also now have the cost of having the strippedThe glass tops were not included in the original estimate either and cost an additional $1400. Attached are photos of the tables as received on this past Wed and the glass from when it was ready earlier this year
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.