Customer ReviewsforFive Below

Unbelievable that this store is called FIVE BELOW when nothing is below five there, it should be called FIVE and above. When i go in everything is 55.5, ***** or the highest 25dollars This! is false advertisement Don"t get me wrong i love FIVE BELOW but as a costumer I except it to be five and below especially when I am shopping with a budget. This should be review. unfortunately you will lose costumers and have bad reviews, huge disappointment.

We will contact the Customer directly, thank you.

The Store manager took it upon her self to make a company decision based on personal feelings/ reason. This specific location is rascist. She did not want to do a return. And when I escalated to the customer service/ complaint she wasnt cooperative with them and even hung up on their face. The young lady did not want to give her name up because she knew she was wrong. Dont shop at this location. I have audio proof of this Store Manger Talking badly and nasty about the situation and myself(customer) to another employee. This behavior is unacceptable.

We have contacted the District Manager (DM) and requested they contact the Customer directly. Additionally, we also contacted the Customer (on 6/28) to check in on their contact with the DM but have not heard back. We will do an additional follow up.

Five and below ***** w surprise ******* **************************************************************** is the most racism five and below ever. This was my 5th encounter with the store. I made $20-$100 in purchases each visit. Each time there were lines customers behind and in front of me for some odd reason I am always singled out for the associates to ring up all of my items for me as if they are told to ring up all African American items. This time not only was I singled out again i was told i had to pay for plastic bags which wasnt a issue until I realized she only told me to pay for them and the other shoppers which was white (single ************** nothing was said to them but let me know if you need something. One had 1 item and the couple had a cart. I noticed she never told them but told me I would have to walk out with my items in hand after she finished ringing me up. Once I made it outside the white female stated she didnt make me pay for my bag not sure why she did that to you. I then called back into the store to speak with the manager I was directed to **** manager on duty. I let **** know that things are not consistent and i am tired of being discriminated against during every visit. I then ask for her manager name she asked why do you need her name I went silent she then said ******* ******** as if she had to think about it. I then told her I will call her because **** didnt care at all. This location needs to train their employees about equal rights and discrimination. I feel so unappreciated everytime I spend my money here. I work for the government and this type of employee behavior is unacceptable. All rules and procedures should apply to all or none at all. Its also bad business for another customer to notice the behavior of your hand picked employees. I am very disgusted on how I am continually treated. Zero stars poor customer service employees violating the discrimination law.

We will contact the district manager for this location and ask them to follow up with the Customer

Today I visited the store in ******** Az 91St and Northern. I went in with my family to purchase my graduate a gift. Everything was fine up until check out. At check out ******** "cashier" just starts scanning items in my hands and family's hand mind you there was another lady checking herself out with no one scanning her items at that point I asked why she did that to our items she said it's policy and she does it for everyone yet she didn't do it for anyone else I asked for her manager she refused until I insisted then **** comes and tells me it's policy so I asked to see there policy and ask for him to check out the next guess but they refused so clearly it was discrimination. I asked for there corporate number yet didn't provide me it. ******** was talking over **** and he's supposedly the manager he can't control his worker and ******** clearly can't hold her compose she still said your getting on my nerves when I'm a paying customer don't come here if you want a normal shopping experience.I called there complaint line which is a 3rd party. In a post covid world there should be no policy where a perfect stranger touches you or your items. Get rid of self check out and hire a real cashier. This is discrimination.

We will contact the customer

I had the displeasure of visiting Five Below store located at **** ** **** *** **** *****, Texas on February 26 2024 . I entered the store with my family to purchase a sketch book and markers for my eldest child. While shopping we found a few more items and headed to self check out. Despite it being a gentleman ahead of us at checkout associate approached my family and requested that we hand over our items to her for her to scan due to new “assisted check out policy” . When asked why she chose to allow the other two customers in self check out scan there own items associate rudely replied” there’s only one of me” Again we were not the first to approach the line however we were the only people of color . After Nicole finished checking us out she handed us 1 bag and we exited the store. Upon reaching our car we saw the markers were not in the bag but charged to the receipt. When reentering the store to get the item that was not placed in the bag the associate stated that she had not seen the item and that it was placed in the bag which it was not . She rolled her eyes and made it more than evident that we were not welcomed in the store and that she was unwilling to assist us with getting the markers after we spent 26 dollars in the store as if we were trying to steal . I ultimately decided to return everything due to lack of accountability and willingness to help and was issued a refund for everything minus the markers that I never had. I asked for number for corporate or an email to report incident and was given a sticky note with a false number to anothet store who ultimately gave me the correct info to report the incident. I have been a loyal customer for years but this experience was enough to make me want to never return to this establishment who profiles customers lacks accountability and essentially stole 5 dollars for the pack of markers that I never recieved and would have if given the same opportunity to scan and bag my own items as other shoppers were given

Customer was refunded and issued a gift card with our apologies

Doing some much need last minute Christmas shopping on Christmas eve, and got my items stood in line only to have the Employee tell me I had to go thru the self check out wait and go thru the self check out. It wouldn't take my moneu,money,, I asked the other young girl what was wrong and she looked at me confused and said she would have toclear it out and I said ok, and she just stood there. I had to pry it out of her that she couldn't do it. Nor could either Employee check me out. So I had to leave every item I was planning on getting my son!! How very unprofessional. I had to wait til the last minute but that's the only choice I had. Very upsetting!!

We will contact the customer via email and either settle the matter with her directly or send to the district manager to handle-whichever the customer prefers

Customer was contacted in Dec 2023, her comments were passed along to the field leadership team and she was issued a gift card with our apologies