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ComplaintsforExcel Physical Therapy
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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I started services with Excel Physical Therapy on 8/1/22. Upon starting my services I had already met my out of pocket max deductible with my insurance provider on 6/28/22, but I was still being charged a co-pay of $30 for each visit that I had with Excel, until I received an Explanation of Benefits from my insurance provider stating that they had paid for my visits to Excel IN FULL. I then questioned the Havertown, PA location, where I received services, about this and why I was still being charged a co-pay. I was then referred to their billing department who for two months now has given me the run around about refunding me the money owed to me, stating that "They will just keep it as a credit in case I have a bill." I told them that I didn't want to keep it as a credit because again, my out of pocket max has been met and that I wouldn't have a bill of any monies due from me for their services. Today I spoke with a young lady named Jasmine, in their billing department, who was very nonchalant and I asked for an update and that I would be reaching out to the BBB about this issue and she arrogantly told me to go ahead. I feel like Excel is practicing insurance fraud as they have collected FULL payment for my services from my insurance provider AND taken a co-pay from me on several visits and is now refusing to refund my money. I am owed a refund of my copay for 6-7 visits that I would like refunded to me immediately. This has been an inconvenience to my life and my finances.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.