ComplaintsforAll American Screen Printing Machine & Supply
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Complaint Details
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Initial Complaint
05/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The date of this transaction was Feb. 25, 2023. I received my bundle deal from ***************** who gets their printers from All American Print Supply Co. a month later. Since this time, I have had multiple problems with this printer. Withing 2 days of receiving the printer, the print stopped working. After going through several days of tech support and delays, I finally received a return label for a defective printer after more than a week of losing business and supplies. It then took another week to receive another printer. Upon examination of this printer, it was damaged out of the box. I spoke with the company and documented this. They asked if I wanted this one replaced, and we came to an agreement that since this printer was working at this time, I would keep it until it malfunctioned, or something went wrong due to shipping damage. I was losing business as well. Approximately 2 to 3 weeks into the replacement printer it stopped working as well. I notified the company that this is unacceptable. After more tech support, it was deemed this printer was bad as well. Another week and a half of business lost! They said this printer would half to be replaced as well. At this time, I asked for a full refund of my printer and bundle deal. They noted that, and have been avoiding me ever since. I have made multiple calls and sent multiple emails to ******** at ***** ******(who emails standard responses that are useless) and ****, one of the techs at All American Print Supply. They are constantly giving me the run around. I am losing business and money by the hour because of them. This is unacceptable and I need help.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.