![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Complaintsfor4800 Stenton LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I live In this apartment building . They have a designated parking area for us . My car has been broken and windows shattered three times while being parked in the lot in the past year. These things also happened on camera in the parking lot .my landlord sent an email saying we were getting a gate over a year ago. We never did , the landlord says he doesn’t know when we will get it . My landlord continues to tell me it’s nothing he can do about the damages . My windows were busted last night and once again he says it’s not his problem. I wish To be compensated and a gate installed in our lot . My lease does not say he isn’t responsible for damages in the lotBusiness response
10/28/2022
October 27, 2022
Dear ******** *******:
Hello. It is an unfortunate reality, concerning the substantial increase in auto related crimes in the area recently. I have asked the tenant to contact the police department, and to file a report of her auto break in. If a police detective requests access to view certain camera footage, my property management will schedule an appointment to accommodate any such request.
4800 Stenton LLC is not offering any compensation or repair reimbursement for any damages to the tenants’ parked vehicle. Please see the attached page of the tenant’s lease, section 13, which clearly addresses parking policy here. It states, “Any parking that may be provided is strictly self-park and is at owner’s risk. Lessor is not responsible for, nor does Lessor assume any liability for damages caused by fire, theft, and casualty or any other cause whatsoever with respect to any car or its contents.”
4800 Stenton LLC is seeking to install a parking gate, at the entrance to the apartment parking area. However, there is no time frame for the project, nor have I promised any specific time frame to this tenant, or any other tenant. The future parking gate needs to be coordinated with the next door building property owner, a reality that takes a considerable amount of time. We want to install a parking gate, for the comfort and peace of mind for our tenants.
Thank you,
Nissan L
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4801 Stenton Ave
Philadelphia, PA 19144-3098
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.