We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Independence Realty Trust, Inc has 25 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileIndependence Realty Trust, Inc

            Property Management
            Multi Location Business
            BBB accredited business

            Contact Information

            1835 Market St Ste 2601

            Philadelphia, PA 19103-2935

            Visit Website
            Email this Business
            (267) 270-4800

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.13/5

            Average of 64 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            253 complaints closed in last 3 years

            73 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/2/2024

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Independence Realty Trust, Inc has 25 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1835 Market St Ste 2601, Philadelphia, PA 19103-2935
              Email this Business
              BBB File Opened:
              3/8/2022
              Years in Business:
              12
              Business Started:
              8/24/2012
              Business Started Locally:
              8/24/2012
              Business Incorporated:
              3/26/2009
              Accredited Since:
              8/2/2024
              Type of Entity:
              Corporation
              Alternate Business Name
              • Arbors River Oaks
              • Aston
              • Avalon Oaks
              • Avenues at Craig Ranch
              • Avery Point
              • Ballpark Apartments @ Town Madison
              • Bayview Club
              • Bella Terra at City Center
              • Belmar Villas
              • Bennington Pond
              • BriceGrove Park
              • Bridge Pointe
              • Bristol Village
              • Brookside
              • Brunswick Point
              • Canyon Resort At Great Hilla
              • Carrington at Champion Forest
              • Carrington Park at Huffmeister
              • Carrington Place
              • Cherry Grove Commons
              • Collier Park
              • Columns on Wetherington
              • Creekstone at RTP
              • Cyan Craig Ranch
              • Cyan Mallard Creek
              • Deep Deuce at Bricktown
              • Destination at Arista
              • Double Creek Flats
              • Eleven10 at Farmers Market
              • Flatiron Flats
              • Forty57
              • Fountains Southend
              • Fox Trails
              • Garrison Station
              • Harrison Place
              • Hartshire Lakes
              • Hearthstone at City Center
              • Heritage Grand at Sienna
              • Hilliard Summitt
              • Hilliard Grand
              • Hilliard Park
              • Jamestown at St. Matthews
              • Jefferson at the Perimeter
              • Kensington by Vineyard
              • Lakes of Northdale
              • Lakeside at Coppell
              • Legacy at Jones Farm
              • Lenoxplace at Garner Station
              • Los Robles
              • Lucerne at Lake Brandon
              • Mallard Crossing
              • Millenia 700
              • Miller Creek at Germantown
              • Montclair Parc
              • Monticello by the Vineyard
              • North Park At Eagle's Landing
              • Oxmoor
              • Park Valley
              • Patina Flats at the Foundry
              • PeakView at T-Bone Ranch
              • PeakView by Horseshoe Lake
              • Preston Hills at Mills Creek
              • Prospect Park
              • Reflections on Sweetwater
              • Reveal on Cumberland
              • Ridge Crossings
              • Riverford Crossing
              • Rocky Creek
              • Rosemont at East Cobb
              • Runaway Bay
              • Schirm Farms
              • Sixteen50 at Lake Ray Hubbard
              • Spring Creek of Edmond
              • St. James at Goose Creek
              • Stonebridge Crossing
              • Stoneridge Farms
              • Sugar Mill
              • Talison Row at Daniel Island
              • Tapestry Park
              • The 1800 at Barrett Lakes
              • The Adley Craig Ranch
              • The Augusta
              • The Chelsea
              • The Commons at Canal Winchester
              • The Delano at North Richland Hills
              • The Enclave at Tranquility Lake
              • The Invitational
              • The Landings of Brentwood
              • The Meadows at North Richland Hills
              • The Oasis
              • The Pointe at Canyon Ridge
              • The Pointe at Vista Ridge
              • The Residences on McGinnis Ferry
              • The Retreat at Hamburg Place
              • The Retreat at Quail North
              • The Shores
              • The Views of Music City
              • The Village at Auburn
              • Thornhill
              • Tides at Calabash
              • Vantage On Hillsborough
              • Vesta City Park
              • Villages at Spring Hill
              • Villas at Huffmeister
              • Villas of Kingwood
              • Virtuoso
              • Vue at Knoll Trail
              • VV&M
              • Walnut Hill
              • Waterford Landing
              • Waterford Place at Riata Ranch
              • Waterstone at Big Creek
              • Waterstone at Brier Creek
              • Westmont Commons
              • Windrush
              • Reserve at Creekside
              • Independence Realty Trust, Inc.
              • 1250 West
              • Arbors at Brookfield
              • IRTLIVING
              • IRT LIVING
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Scott F. Schaeffer, President/CEO
              • Mr. Mike Daley, Assistant Vice President
              • Ms. Caitlin Coughlin, Marketing Manager
              • Mr. Peter Rushing, Vice President of Sales and Marketing
              Contact Information

              Principal

              • Mr. Scott F. Schaeffer, President/CEO

              Customer Contact

              • Mr. Scott F. Schaeffer, President/CEO
              • Mr. Mike Daley, Assistant Vice President
              • Ms. Caitlin Coughlin, Marketing Manager
              • Mr. Peter Rushing, Vice President of Sales and Marketing
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              254 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              IRT Living has been very difficult to contact by email or phone so I reached out using the **************************************** email. I informed the company that I needed to pay off a balance that they said I owed. I was told by the Strategic Operations Manager that my a balance was sold to a collections agency and that IRT Living could not provide me the collections paperwork with the balance and account number. IRT Living could not confirm why they won't take my rental assistance for the balance. They claim that they don't take rental assistance even though they accepted it before from the government for my rent. Also, I was told by the Resident Account Specialist that IRT Living is "no longer" participating in the rental assistance program. At that time, the company was called Steadfast Apartment REIT, **** which has merged with Independence Realty Trust, Inc.
              Read 253 More Complaints

              Customer Reviews

              64 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sh L

              09/04/2024

              Waterstone at ********* is the biggest joke. Maintained very poorly, staff doesnt care to take care of requests from tenants. Maintenance requests are opened and then closed with nothing being resolved. Dog s*** everywhere, not to mention aggressive dogs that were never done anything about. Ant infestations left untended too. Nasty pool and pool area, cigarettes everywhere, never seen a piece of toilet paper in the pool house. Grills do not work. Dogs allowed inside the pools. Kids damaging property. Gym had no AC for over a year. Trash area is insanely disgusting and over filled. Car wash didnt work for the 2 years I was a resident. The dog spa I wouldnt put a rabid raccoon in there its disgusting. Never been cleaned since it was built im positive. Absolutely would NOT RECOMMEND LIVING HERE. RUN FAR FAR AWAY.
              Read 63 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.