245 Customer Reviews
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Review from Justin M
1 star08/23/2024
These ***** are lieeeeee. They have costed me a god damn fortune. Lied out there ass from the get go and ive been paying way more for electricity because of them. Someone needs to investigate them asapReview from Doreen S
1 star08/20/2024
Terrible company with "bait and switch" tactics. Initial Energy cost was reasonable at 9 cents per *** initially, then hiked to 17 cents per *** a year later, without notice.I was solicited by a salesperson at BJ's wholesale club in March of 2023, and was told to return in March of 2024 to BJs to maintain my lower rate. However, there were no Inspire Energy representatives at BJ's wholesale club when I returned in March of 2024.I called both Inspire energy, and National Grid (my original carrier) in July 2024 to complain about Inspire's price hike and to discontinue my contract with them - I had to speak with a representative from a foreign country that I could barely understand who assured me my contract was cancelled, then I reinstate my electric supply from National Grid. My electric bill in June/July was $554, and they did not adjust the *** rate this month, and my current bill is $435. If I could give them a "0" star score, I would.Review from Nicholas l
1 star08/15/2024
We were approached by one of these people at *** and were told they could save us money on our electric bill. Turns out we were being charged triple what the going rate was from the electric company stay away from these people theyre dishonest. I dont understand how they can run a business where theyre ripping people off left and right.Review from Jen T
1 star07/20/2024
My father is also a victim of this company. False advertisement and monthly bills are three times higher went from a $130 bill to $400+ a month. He requested a cancelation last year after a presure sale at his front door. They said 2 billing cycles. They took advantage of an elderly man. They are still charging a year later. There is nothing clean about this company and they are violating UDAP laws. Based on my father's experience and a clear picture of all these complaints. I will be researching how to do a class action lawsuit on this company.Review from Chantal Z
1 star06/25/2024
I was approached by a salesman at BJ's Wholesale who said that my electric bill would be going down if I switched to Inspire. He also said I would be receiving a credit with BJ's and the amount would be based on how much I would have saved if I were using Inspire for the whole time I was with National Grid. It was a high pressure sale but I was told that I would receive an email shortly confirming what took place and I could cancel if I changed my mind. I never received an email with the option to cancel or a BJ's credit. My bill has gone up $100 on average since I switched. I emailed the company and was told that they would cancel my account but it may take up to two billing cycles. It has been two cycles and it hasn't been cancelled to this point. I'm hoping it is resolved soon. I have no idea how the BBB could give this company an A+ rating.Review from Jon Wesley B
1 star05/08/2024
Tomorrow morning I will be calling the ** State ************************* & then I'll be calling Inspire to see if their attorneys are available and ready to be sued by yet another person they've scammed.How incredibly unethical to be adding $179 to my electric account every month and failing to meet your promises.If I could give this company zero stars, I would.
Inspire Response
06/11/2024
Thank you for reaching out. We're sorry to hear this and would be happy to look into your concerns further. Please reach out to our Member Experience team at ************ Monday-Friday between 9am-6pm EST or email ********************************Review from Carlton W
1 star04/30/2024
You attached yourself to MY electric account without MY authority and took over $2000 out of my electric account. I want my refund. put it all back .Inspire Response
06/11/2024
Thank you for reaching out. We're sorry to hear this and would be happy to look into your concerns further. Please reach out to our Member Experience team at ************ Monday-Friday between 9am-6pm EST or email ********************************Review from Amy C
1 star03/18/2024
Same here! They promised me a fixed rate for one year but only gave it til the end of that year which was two months later. After that my bill jumped up over 400$ a month for a two bedroom apartment. When I called them they offered me a check as a sort of hush payment so i wouldn't sue. I accepted but never did receive a penny and they just gave me the runaround. Worst business I've ever dealt with by far!Inspire Response
04/01/2024
Thank you for reaching out. We're sorry to hear this and would be happy to look into your concerns further. Please reach out to our Member Experience team at ************ Monday-Friday between 9am-6pm EST or email ***************************.Review from Mia G
1 star02/23/2024
Awful company. My electric bill has now doubled. It is over $700 a month now. This company is a scam. They rang my doorbell and the representative promised that my bill would go down considerably with my kWh being cut in half if I switch to Inspire.Inspire Response
04/01/2024
Thank you for reaching out. We're sorry to hear this and would be happy to look into your concerns further. Please reach out to our Member Experience team at ************ Monday-Friday between 9am-6pm EST or email ***************************.Review from Diana P
1 star02/14/2024
Last May of 2023, I to was a victim of inspire , I canceled on May 31st 2023 only to find out that they are still charging me for their services through Nyseg . called Nyseg and on my account it shows cancellation on May 31, 2023 so how they got to stay on my account through them for almost a year is baffling to me!!! Such a scam , the companies ethics are awful, why BJ’s would allow this company to come in and solicitate is also changed my opinion of bjs, will not be renewing with them eitherInspire Response
04/01/2024
Thank you for reaching out, Diana. We're sorry to hear this and would be happy to look into your concerns further. Please reach out to our Member Experience team at ************ Monday-Friday between 9am-6pm EST or email ***************************.
Customer Review Rating
2.64/5stars
Average of 245 Customer Reviews
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