Business ProfileforCity Experiences

Hello, We started to plan a wedding back in November and had the idea of using city cruises, Philadelphia. We spoke to a customer service agent named hayley fried. We signed a contract within the company, and gave a deposit of $3,025 to have the date reserved. A month later Philadelphia mandated the vaccine rule. Because nothing on the contract stated anything about the vaccine and this being a special circumstance, most of our guests could not have come to the wedding. We wanted to get our initial refund returned to us. City cruises refused to give refund. We went into the contract terms and conditions and it said with written cancellation notice that we can receive 75% back as far as cancellation was concerned. Complained spoke to City Cruises multiple times. Latest conversation they said that 75% was on the entire amount and not on the initial deposit. Therefore we're out over $3,000 and the company didn't do anything except hold a date for a couple weeks. My complaint is in regards to how much the initial deposit was and not being refundable for any of it. In my opinion, when a company basically holds a date there shouldn't be any more than a $500 deposit not around 25% of what the event actually cost??? We're hoping you can assist us in regards to resolving this conflict. Thank you.