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Find a Location

Sterner Bros has 1 locations, listed below.

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    Business ProfileforSterner Bros

    Roofing Contractors

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2406 Rhawn St # 2, Philadelphia, PA 19152-3324
    BBB File Opened:
    4/1/2021
    Years in Business:
    3
    Business Started:
    9/23/2020
    Business Started Locally:
    9/23/2020
    Business Incorporated:
    10/23/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 160700 for this business, issued by Office of the Attorney General-PA

    These agencies may include:

    Office of the Attorney General-PA

    Strawberry Square, 14th Floor

    Harrisburg PA 17120

    (800) 441-2555

    http://www.attorneygeneral.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Sterner Brothers
    • Sterner Bros. General Contracting, LLC.
    Business Management
    • Mr. Shane M Sterner, Owner
    • Mr. Matthew Sterner, Owner
    Contact Information

    Principal

    • Mr. Shane M Sterner, Owner
    • Mr. Matthew Sterner, Owner

    Customer Contact

    • Mr. Shane M Sterner, Owner
    • Mr. Matthew Sterner, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired **** which is one of the owners who does siding and he was amazing and referee his brother Shane for interior damage I had. He was never in time, he didn’t complete what he was supposed to do. He painted and got paint in my door. He re sheet rocked that wall and the top were the wall meets the ceiling is cracking because he didn’t caulk it or the screws at the top. He got white paint in the grey he got grey paint in the trim. Paint all over my ceiling. He decided to “help” me change the color of my fireplace and only painted one side, he got paint in my table runner. I called to complain, he then scheduled two different dates to come out and fix the walls and never came or called. So unprofessional! He then proceeded to tell me I was trying to con him to do free work. He hung a piece of wood in my basement but I didn’t tell him not to charge me he should have told me I’ll do it for such amount. He also said he didn’t charge me to take my TV off the wall, how are you going to paint a wall with a TV, and thank god he took it down because I can imagine the paint that would be on it had he not taken it down. Horrible experience and I will be signing paperwork Monday with my lawyer. I’m currently taping my trim to do this job over again. I paid him $3,500.00 and he used my *********, and any supplies I had and also paint that I had. Originally I purchased the supplies to do it myself however whoever painted prior paints over wall paper and it was taking to long to peel off. I expressed all of this to him and he painted right over the wall paper as well and then told me his price didn’t include skim coating the wall I started to peel. I’ve never in my life met such bad business contractors as in the past two years. Again his brother **** does amazing work and any issues he took care of in a good time frame. Unfortunately he shares a name with his brother who I wouldn’t allow to paint my toenails!!! I could have definitely done a better job and now I have no choice
    Read More

    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    erin m

    5 stars

    12/17/2022

    I have had work done by Matt and Shane. Every time was a pleasant experience. They are professional, clear and prompt with communication. They both communicate during the process of the project and keep you involved. If problems arise they make sure to communicate how you want to proceed with the completion of the project with the options to solve the hidden issue(s) you may not find until you start a project. I have had plenty of bad experiences with contractors and my home was purchased from a contractor that cut corners on his own home. Sterner Bros are reasonable in cost and listen to client concerns. Highly recommend.

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