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ComplaintsforPhillyScreen & Embroidery, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
December 9, 2022 Paid $561.60 via credit card for order of t-shirts to be screen printed.Order has never been fulfilled. Owner has given all kinds of excuses on the rare times he responds to emails. A refund was requested, but he has not completed the refund. This is a scam.Business response
10/27/2022
Phillyscreen has processed a refund on the date of the email given in this complaint. We can refund the refund if our credit merchant allows given the time frame or make a replacement order once the negative ****** review is removed.
we have a no refund police thats clearly stated on all receipts and made it clear to the customer we had no idea when the brand of shirts they wanted were going to be back in stock.
Customer response
11/14/2022
We have not been refunded the deposit we paid for the order we never received. There was no refund policy stated on the receipt for the deposit, as the business owner claims (see attachment). The business owner also states that he refunded the deposit to our credit card, however, the refunded has not ever been reflected in the credit card account (see previous attachments). We still require that our refund is paid in full in order for this complaint to be resolved.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.