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ComplaintsforPrism Career Institute
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Complaint Details
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Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have attempted to contact Prism career Institute via phone, fax, and email as directed since 09/2022 to obtain transcripts. ******* and ********* Hospitals has made numerous attempts to reach Prism without success.The transcripts are needed in order to keep my job in the healthcare setting and complete the enrollment process for Graduate studies. I completed and paid for courses in 2012, i NEED to obtain proof of thus education.Business response
03/14/2023
Our records have indicated the Customers requested has been satisfied. I have reached out to the customer directly and apologized for our delay's. Although we strive to act in a timely manner in responding to a customer request, we did not meet our own standard in this case and have examined and identified our shortcomings in this isolated incident.Customer response
03/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.