ComplaintsforElite Custom Costumes, LLC
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Complaint Details
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Initial Complaint
03/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Date of Transaction: 6/2/22 Amount Paid to Business: $267.30 The business committed to providing a hand made custom costume. We have been in communication since May 2022 about the custom costume. The business committed to have this costume complete by January 2023. In January the business told me they were running 3 weeks behind. Then again, 3 weeks later, I was told they were still running behind. Again and again, I have been promised my product is in production and the business provides me with a ship date, but that date comes and goes and my product is still not complete or shipped. The last time I tried to contact the business, I realized they have blocked me from communicating with them about my transaction. The business has not provided the costume. The business has not tried to resolve the issue. They have blocked me from communication. QuickBooks invoice Number: ****Customer response
03/29/2023
Complaint ID ********The business has issued a refund and the problem is resolved. Thanks !Initial Complaint
01/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
When we received the dance costume we never asked for pearls on the applicae or the color gems she used. As you can see in the photos the skirt was not finished and only tacked on by a few threads in a few spots. The color of the top applicaes were a pink color and did not match the skirt at all. What we ordered and discussed was not what we received at all. The total cost was almost $430 and it was unfinished. I reached out to the owner about the costume being late on deadline and she didnt respond just sent a costume that was unfinished. None of my emails were mean just wanting communication to which I did not hear from her. After receiving the costume I asked for a 50% refund because she did have time into it and to cover the fabric cost. I have to have this costume completly done by another seamstress and color match gems and applicaes. That cost will be around $200. She ignored me again and there is no where to leave reviews to warn others of her shady practices
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.