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ComplaintsforFernando Suarez Business Advisors
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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the office with my wife to file her taxes since I was not filling since we were not married last year and I’m on Dissability and was living in another location and was single . When the Government send the relief checks to qualifying constituents; I never received the third relief check, so I asked the tax preparer if I can still get it , she said “off course” and submitted the 1040 form 2021 and gave me a receipt stating that I will be receiving $ 1,400 by mid February. After the time expected I called her and she said that the Government will not be giving that check. So I felt mislead and ignored by the way she answered the phone sending me to call IRS and nothing else she can do . I am requesting the full amount of my payment ,the amount of return as it reflects on the 1040 form and apology since I had made compromises expecting that money .Business response
05/16/2023
04/21/2023
To Whom It May Concern:
facts:In reference to your letter dated Sunday, April 9, 2023, we would like to point some
1. If a taxpayer received the first two relief checks and qualify accordingly to the regulations, is entitle to receive the third relief.
2. We never can say that "the Government will not be giving that check" because it is not our duty qualify the taxpayer.
3. We provide service to guide not to mislead.
4. IRS will explain to someone else other than the taxpayer, if the taxpayer signs a power of attorney or if the taxpayer is here in the office, call IRS and ask the representative if is possible to explain to us about the process.
5. If you wish, you can come to the office and we will help you through the process with your concern, and as a courtesy we will issue a refund for the consultation service you required, please bring a copy of the received of payment.If there any further questions, do not hesitate in contacting us.
Sincerely,
Fernando A Suarez
Fernando A Suarez & Company
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.