ComplaintsforLiberty Tax Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/1/23 I had what I believed to be an appt to get my taxes done. The preparer had me sign repeatedly in a little box screen, only telling me once that it was for release of information, which I believed was required for them to do my taxes. After telling me 3 different tax refund amounts (all of which were less than half what I normally get each year), near the very end of my appt I was told their fees would come out of my refund amount. I was never given the option to pay for services. Paperwork was printed out and placed in a folder and I left, believing I had paid to get my taxes filed. Turns out I was made to sign for services I didn't want or need like Refund Transfer, permission to have someone process my return based on my w-2 only (I submitted my 1098 but I think ishe failed to include it in deductions) AND there was no 1040. All the papers stated "I have read& understood..." but I ever actually saw any of it. So nearly $400 will be taken from my tax refund when someone else processes it who knows when. I emailed the employee three times with no response, asking to get the entire transaction voided. I also reached out to their office, who said they would file a complaint. I do not want this office to have anything to do w my financial information. There was no transparency and the charges are outrageous. These people need to be stopped.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
935 N Broad St
Philadelphia, PA 19123-1013
Business hours
Today,10:00 AM - 3:00 PM
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.