![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe Mann Center For the Performing Arts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased two tickets for the ********************* show on Sunday, July 9th 2023 totaling $341.54. These tickets were advertised as, "Rain or Shine." Therefore, when my wife and I saw that there would be some rain that weekend in Philadelphia, we did not hesitate to continue booking our ****** at $287, and our train tickets from Lancaster to Philadelphia at $84. Unfortunately, when we arrived at the venue at the advertised time of door opening, 6:30pm, we were told that the show had been postponed to the following evening due to weather. The weather that had ceased by 7 that evening. I attempted to contact The Mann Center for a refund for the tickets as there was no way we would be able to stay in the city for the next show due to responsibilities. They informed me that I would not qualify for a refund because I did not purchase my tickets through ************. I had purchased my tickets through ***** *****. My argument to them was that advertising rain, or shine and not holding up to that statement is fraudulent. I was even willing to make a compromise. I was happy with being reimbursed only for the tickets and not the travel costs. After multiple attempts with no response, and their lack of empathy, I am now looking to have the entire trip refunded as this is not only bad practice, but poor customer service. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.