ComplaintsforInterstate Automatic Transmission Company, Incorporated

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want my parts reviewed ordered review and I have conflicting information for the dealership about what that was documented to be completed. That upon discovery wasn't when vehicle was inspection by the dealer by *****. So of the parts I was charged was found on my car and were even able to be ordered. Also, ***** said they rebuilt my transmission. I don't believe that was done in less than a week.

  Business response

  07/21/2023

  I'd like to clarify that we did not rebuild the customer's transmission. We replaced the clutch assembly which is inside of the transmission.  The list of parts on the invoice are parts of the clutch only. The scan codes that the vehicle had upon arrival all related to a clutch issue. At the time, the transmission appeared to be functioning properly. We also replaced the TCM (transmission control module) for which we do not provide warranty. There is an ongoing issue with **** ***** TCMs. These TCMs are in such high demand that they have been on back order for the past year or more. Each vehicle repaired here is road tested before being released to any customer. The vehicle in question, went through this procedure and functioned properly during the road test. 
  
  If you have any further questions, feel free to reach out. 

  Thank you

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This location without any authorization to remove a transmission from my car did so and ask for me to pay for it. In the process confused another client social security number with my car I never gave my social and because of their mistake I no longer have a car to go to work. In order to authorize work it would need a signature or a verbal authorization. My car was brought in for a simple transmission diagnostic test only. I'm out of a car now because this location had car towed away.

  Business response

  03/10/2023

  FEBRUARY 23, 2023 
  To whom it may concern; 

  *** ******** brought his vehicle to my shop on 01/05/2023 for a diagnostics check because the vehicle was skipping. *** ******** was contacted on 01/09/23 and informed that there was an internal issue with his vehicle’s transmission. At this time, he was asked for authorization to remove the transmission from the vehicle to figure out the specific fault of the vehicle. This procedure is called “RDI” (remove, disassemble, and inspect) and is very common when dealing with internal transmission issues in a vehicle. This procedure must be authorized by the vehicle owner in order for us to proceed. *** ******** gave verbal authorization, over the phone, and provided the numbers “****” when asked for the last 4 of his social security. 
  

  On 01/13/2023, *** ******** was contacted to inform him of the outcome from the RDI and the recommended repairs for his vehicle. *** ******** then denied authorizing the RDI and said that the numbers provided as the last 4 of his social security were not his. He did not want to repair the vehicle or pay for the RDI. 

  On 01/18/2023, *** ******** was contacted again to try and resolve the issue. *** ******** again denied authorizing the RDI and continued saying the last 4 of the social security provided were not his and he did not want to pay for the RDI. *** ******** was told that if he did not want to pay for the RDI or repair his vehicle, the vehicle would be parked on the street with the transmission in the trunk. The vehicle sat there for several days until a tow truck moved it around the corner with several other vehicles because the city was working in the area. 
  I did not have the vehicle towed to an impound, the vehicle is still around the corner. I also informed *** ******** that he could pick up the key to his vehicle from my shop which he still hasn’t done. 
  

  Owner 
  

  Customer response

  03/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  They were confusing another client social with my vehicle and from what I understand they have their phone conversations recorded I gave a copy of my social number to customer complaints at **********************.  I don't have a car now because of this chain of events I dropped of the car for the free diagnostic test that was on their website..
  

  Regards,
  
  *******************************

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  When my car stopped moving on 2/23/22 -- no gears working ---- in the middle of the refinance process----- I spoke with AUL (my warranty with Sensible Auto) and they advised me on 2/23 to tow it to the ****** *** *** ***** (***** PDF SHOP) I called ***** 2/24, twice 2/25 (got a call back), 2/28 (got a call back), 3/2(he called threatening $100 storage, NO estimate, NO signature, NO discussion), 3/9, 3/16, 3/18, 3/25, and 3 times 3/29 (one call back from him cursing at me) (see phone records attached) I received an email from ***** 2/28 with a quote of $1020.60 - NOT FOR MY CAR-- I called NEVER got anything else till 3/29 with the AUL Claim Summary doc- dated 3/1 of the AUL coverage of $2500 and the amount of the $5,090.15- leaving me with $2590.15 to pay out of pocket) The Ammco owner started to call and threatened to start charging me $100 a day for storage because 'he was sick of looking at my car'. I drove to Ammco that day and asked for my paperwork out of my car for my new loan company and warranty information. The owner REFUSED to let me in my vehicle and REFUSED to lower the car from the lift (it was on the lift that he used for 'people like me'. I waited until the other mechanic got on a ladder and got some of the paperwork I needed for ********. The car HAD NOT BEEN WORKED ON STILL. I explained again and again that I was going through a refinance and subsequently changing warranties and NO ONE WAS SURE WHAT TO DO- Neither me, AUL, ******** and ****** ******* (the new loan bank) did not know how to help. We tried with my new warranty company and the transmission was 'a preexisting condition' (my loan funded on 3/14- car died 2/24) so I went back to AUL to get a clearer picture of what to do. I called my dealership feel free to reach them at They called AUL and was questioning why just $2500 ...... I will email the rest to you and I have photos and videos

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