![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPatterson Masonry
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Scope of work: Add on to existing porch making it 7ft x 8ft and incorporate two footings for porch posts. Remove and replace existing sidewalk approx 4ft x 25ft, and overlay everything on the front of the house in flagstone for the finished look. (un gauged full color) In addition to that we will be adding a 3.5ft x 30ft on the side of the house connecting over to a 5ft x 6ft dumpster pad. The threshold to that sidewalk leading off the driveway will have a piece of flagstone to tie it in with the one on the front. Last but not least there are 4 public sections of sidewalk in desperate need of repair. All sidewalk will be 4in. of concrete @ 4000psi. and will have 3in clean stone for adequate drainage. Public walk and where concrete is to be the final look will have proper pitch and a broom finish. Job Cost: Total: $8600 Work started and completed in Summer 2021 Issue: Loose stones on the front walkway that was first found fall 2021 and notified the contractor of the issue in Fall 2021...was told we will wait to fix in Spring 2022. After numerous attempts to get fix in 2022, Contractor kept pushing this off and the walkway got more lose stones. Asked for repair in March 2023, said he would come to look and fix but nothing to date and now ignoring my calls and text messages.Business response
05/20/2023
Let me start by saying after 11 years of being in business this is my first complaint ever sent to the BBB for review.
We strive for 100% customer satisfaction, and rarely do we miss the mark.
This job started out just like any other and finished with the same result, a happy customer paying in full for the work once it was completed.Then, some time had passed and there came a call or txt about a stone popping loose. There was never any mention of a warranty at any point though out our dealings but regardless of that and the reasoning as to why it happened in the first place, I offered to assess the situation and discuss repairs.
While that has yet to happen, an attempt was made on my end to schedule a meeting. In fact that was the same day that this complaint was issued and now Ive yet to hear back from them giving me the ok to enter their property.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Phoenixville, PA 19460-2946
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.