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ComplaintsforHeaven's Gate Farm LLC
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for 3 horse riding lessons in advance at $50 a piece on July 1, 2022 with a personal check. They were for 6/29 (make up from the following month I paid for with a check on 6/1/22), 7/23 and 7/30 ($150). I also paid for a week of *** camp August 1-5 ($300) in January 2022 with a personal check. Both checks were cashed. I notified the owner, my daughter no longer feels comfortable riding at her farm and lessoning there. I requested a refund on July 22, 2022. I was told there were no refunds after May 31st for camp and I would "not get a dime out of her (text message included). Her camp flyer clearly states a non-refundable refund of $200 for camp weeks, which means I should receive $100 refund, as well as my $150 for the lessons I paid for in advance for a service that was not delivered. In addition, the camp paper brochure, the website and her ******** page does not state the terms or conditions about canceling or the stipulations/timeframe of a refund for any of her services. As a small business owner, those items should be clearly stated, shared and posted for her clients. They should be discussed and a signature of acknowledgement should be completed. They were not properly explained nor did I read anything stating the terms or acknowledge anything with a signature. In addition, a non-refundable amount should be reasonable and proportionate to the overall cost of the service. If a camp week is $350, a $200 non-refundable amount seems high and not proportionate for the service. I am requesting a $250 refund amount that I paid in advance for a service not delivered.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.