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ComplaintsforFrenchie's Modern Nail Care
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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I scheduled an appointment on Sunday September 3, 2023 at 3 PM, date and time available on website to schedule. I received a phone call on Saturday, the day before, asking if I could come earlier on Sunday around 11 AM to which I stated I could not. I stated I could try to arrive a half hour earlier if that would be helpful to which they said it would. I asked if I was still able to maintain my full appointment regardless to which the receptionist, Morgan, stared “Oh, for sure!” I called ON MY WAY Sunday, around 2:40 PM, stating I was on my way to which I was told both services (manicure and pedicure) could not be completed due to the salon closing early for the holiday tomorrow. I stated I would not be coming then for only half services?! The salon has a “no show” policy to which they charge 100% service feee - I stated I expected to not be charged the no show fee as the appointment was essentially cancelled by Frenchies and the receptionist was not truthful with me the day before when I asked if I could keep my full appointment since I could not come much earlier! Within a few moments of hanging up the phone I received a recepit via email that I was charged $98 for no show when I INDEED WAS NOT A NO SHOW, I LITERALLY SPOKE WITH THEM ON THE PHONE AND THEY CANCELLED MY APPOINTMENT! I have attempted to reach out via phone and email for refund without response!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.