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Complaint Details
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Initial Complaint
12/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order through the Plants For Skin website on 9/25/22 for $28.65. On 10/19/22 I received notice it was shipped. As of today 12/3/22 the tracking still shows pre-shipment and that the USPS is awaiting the item and that the label was created. I emailed them on November 1st after realizing the tracking wasn’t moving. On 11/2 I received a response: “ Thank you so much for reaching out to us. we will be reaching out to our team to see what's going on with your order. Thank you”. I never heard back and emailed again on 11/18, 11/28 and 12/1/22 with no response.Business response
12/05/2022
This customer’s order was refunded as of today. Our company did in fact ship her order we are not sure what happened with USPS shipping schedule or system.Customer response
12/06/2022
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have since heard from Plants for Skin regarding their decision to refund my order.
Regards,
****** *******
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Contact Information
5310 Butler St
Pittsburgh, PA 15201-2634
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.