Customer ReviewsforPlants for Skin LLC

I was on a visit and i spotted a large rat in the store and tried to ignore it but then i found the store to lack cleanliness and questionable skin care kitchen that also lacked cleanliness so I didnt feel comfortable making a purchase

First of all, We are happy you brought this to our attention. We love feedback because as a small business it helps us grow! Thank you for taking the time to provide us with your valuable feedback on BBB. We sincerely apologize for the unpleasant experience you had during your visit to our store.1.Rat Sighting:We are genuinely concerned about the rat sighting you mentioned. We want to clarify that our store itself does not have a rat issue. However, as we share a space with a coffee shop, occasionally we might experience problems due to their food business. Please know that we are actively working with our neighboring coffee shop to ensure this issue is addressed and resolved promptly to prevent any future occurrences.2. Store Cleanliness:Regarding the cleanliness of our store, we understand your concern and apologize for the appearance during your visit. On the day you visited, we were in the process of conducting a deep cleaning and sanitization of our store. This is a regular procedure we undertake to maintain the highest standards of hygiene and cleanliness. Unfortunately, the timing of your visit coincided with this cleaning process, which might have given a different impression.3. Invitation to Visit Again:We sincerely value your feedback as it is crucial for our continuous improvement. We would love the opportunity to serve you again and provide a better shopping experience. We are committed to ensuring our customers are comfortable and satisfied with their purchases, and we hope you will give us another chance to prove that to you.We will now be conducting a thorough cleaning to ensure everything is sanitized as well as dumping all open products.Again, thank you so much for bringing these issues to our attention. You are awesome and we appreciate this so much! We will only do better and improve from here. Thank you!!!***** FindleyCEO