Business ProfileforAudi Pittsburgh

I am writing to file a complaint regarding a persisting issue with the repairs on my Audi Q7, and I am seeking your assistance in resolving this matter. In February of 2023, my vehicle was involved in an accident, and it underwent repairs at City Collision for two months, investing over $30,000 for the repairs. However, upon completion, a clicking noise emerged. City Collision identified the issue as a hair-thin crack in the axle, leading to further damages over time. After much back and forth with insurance, the problem was supposedly fixed at Audi of Pittsburgh. Unfortunately, the same noise persisted upon picking up the car. Subsequent inspections by Audi of Pittsburgh revealed a steering gear issue, but City Collision refused to address it, directing me back to Audi of Pittsburgh. When contacting Pat at Audi of Pittsburgh, he suggested dealing with the insurance independently, leaving me in a frustrating situation. Despite City Collision's assurance to liaise with Pat, he now claims ignorance of the matter. Despite multiple attempts to contact Pat, he has been unresponsive, and promises to investigate and return my call by 01/02/2024 remain unfulfilled. City Collision has also faced difficulties reaching out to Audi of Pittsburgh. The original value of the car stands at approximately $47,000, and my insurance coverage exceeded $30,000. Despite this substantial investment, the unresolved issue continues to jeopardize the safety of myself and my baby, who accompanies me daily in this vehicle. The noise has escalated over time, leaving us in an increasingly precarious situation. This ongoing lack of communication and resolution is deeply concerning and has left my vehicle in an unresolved state. I kindly request your intervention in facilitating a prompt and satisfactory resolution to this matter. Thank you for your attention to this issue.