ComplaintsforCryptofusion Trading
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Cryptofusiontrade is a company that claims to be in bitcoin mining and I was contacted through google chat by a Valerie O***** about investing. I took money from my crypto.com account bought bitcoins transferred money to their bank wallet address which is ********************************** *******. I put 750 dollars worth of bitcoin transferred from crypto.con which ended up being 605. On sept 5th I clicked on the link to withdraw my bitcoin back and put it into crypto one again, there was a support ticket link to email customer support at mailto:[email protected] they never replied. Then my account manager Valerie O***** told me that I had to pay a 4 percent maintenance fee in order to claim my withdraw of 60000 dollars. I said you never told me and tried to withdraw my 605 again and then they finally gave me a response through email saying I can’t get a refund because the trade has concluded. Even thought they never contacted me back the whole time. There seems to be no customer service department, there responses are quick and short, which i will show examples, and no detailed reports of gains and losses on their dashboard or live phone conversations. Please help me get my money back and stop these i imposters from doing this to someone else
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.