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ComplaintsforThe UPS Store
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Complaint Details
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Initial Complaint
08/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Some time in early July, I mailed a package at the UPS store mentioned in my complaint. The package was going to Ecuador. This is one of many packages I have sent to Ecuador through this UPS store. The only difference is, this time the package was valued at $500. The cost to send the package was $333.On July 15, the recipient of the package in Ecuador received a notice that the package was confiscated and held by UPS in Ecuador because the value was over $400. I called the UPS store and told them the problem. They understood why the package was confiscated. The $400 limit on packages being sent was a new law. And no red flag came up on their system. UPS gave me the numbers for corporate headquarters and international headquarters to get a solution. Neither could help me. I called the UPS store again in Bethel Park, and was told twice that they would take action to find out where the package is. The 3rd and last person I talked with said that she would get her manager to file a claim and would get back to me very soon. That was at least 10 days ago I believe. I have heard nothing.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.