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ComplaintsforAIO The Eye Surgeons
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Complaint Details
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Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Transaction dates were 4/8/22 and 4/13/22. I paid a total of 6400.00 for laser cataract surgery to correct cloudy vision and to reduce dependency on glasses. The dispute is that the cloudiness in vision has increased and my vision has gotten worse in many ways. My primary complaint to the surgeon was cloudiness in vision which I now know is caused by dry eye. My treatment should have been for dry eye only. As a result of the surgery my vision problems now include: extreme dry eye resulting in increased cloudiness, unexplained movement ( jitteriness) in the eyes, depth perception has changed, increased floaters, extreme sensitivity to light, diminished vision as the day progresses, eye burning, and color perception is dimmed. I wear glasses 90% of waking hours and cannot see clearly with both eyes at the same time. I can’t even get an appropriate eye glass prescription because of the many problems. I have been following up with appointments at AIO for the past year. I am prescribed OTC and prescription drops for dry eye, have had both eyes lasered, and have had tear duct plugs inserted. None of which have helped resolve the vision problems. The problems are affecting my activities of daily living negatively. I am struggling to drive, work at my job, and perform basic functions of daily. My primary complaint (cloudy vision) could have been resolved without surgery. I was mislead and misinformed by AIO.Initial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I visited this doctor for eyelid surgery. *** **** *****. I went to several appointments prior to the surgery. Before the surgery I reached out to the Doctor via phone and email and let her know I had some questions before the surgery. She never replied to my concerns. Then a few days before the surgery I called her office and spoke to Patty in scheduling and told her that Dr. C**** never got back to me. She was very apologetic. She understood that I had concerns that needed answered. After hearing nothing after that phone I cancelled my surgery. I spent all of this money to prepare for a surgery that never happened because of the Doctor's lack of concerns for my questions. There is an outstanding bill due that they are sending to collections. i have told them several times that I am not paying for that appointment because I already wasted money on a surgery that never happened. Can you help me?
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.