ComplaintsforBusy Beaver Building Centers Inc

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  See letters to Busy Beaver which are attached for details. I purchased a bathtub and wall surround kit on 11-24-15. This was installed by a professional contractor. I discovered several cracks in the tub in October 2021. This happened during COVID. I took pictures of the cracks and my original purchase receipt to my local Busy Beaver to see if there was any warrantee as I had no documents of such. They said it was covered and offered me a new tub and wall kit. I had my neighbor haul it to my home. I hired a different contractor to install this one. After he dismantled my bathroom for the install it was discovered this tub was also cracked. We returned to the local store again and after searching many Busy Beaver locations they finally located one without cracks. It was shipped to Mt Pleasant but my contractor had to reschedule my install at this point. We finally got the new tub and wall kit installed on 11-22-21. It was then I found the warrantee still attached to the new tub. The original installer had removed it and I had no idea it was enclosed. So I called Sterling. I was told the store should have told to call them. They would have come to my home and repaired the cracks for free. I paid $2200 for the install. I would like reimbursed as my local store misdirected me. I told them at my first appearance there, that I had no warrantee info. The local store said to contact the Corp HQ. I have tried to contact the home office - but never got any response: I called and sent 2 letters (both attached) I am now seeking BBB assistance in the matter. This is why my complaint is past the one year mark.

  Business response

  07/05/2023

  Wednesday, July 5, 2023
  
  Better Business Bureau
  ********* ***** ******* ********** **********
  520 E Main Street
  Suite 100
  Carnegie, A 15106
  ************************
  
  Subject:           *** ********
  
  **** **********
  
  Busy Beaver Building Centers, Inc. acknowledges receipt of the above referenced complaint. As a CEO that is deeply committed to total customer satisfaction, I am made aware of any customer complaint our company receives which are fortunately very few.
  
  The product was purchased on November 24, 2015 by the customer and installed by the customers contractor. In October of 2021, just shy of six (6) years later, cracks were discovered. Busy Beaver has no way of knowing how the cracks occurred which could have been through the customers or contractors handling, contractors’ installation and / or use by the customer. In addition, the customer has the option to contact the manufacturer to file a claim.
  
  In an effort to demonstrate our commitment to providing a high level of customer service, we are willing to issue a gift card in the amount of $515.16 and have already reached out to the manufacturer to ask them for assistance in resolving for the customer.
  
  I hope you find this to be an acceptable resolution and once accepted as full resolution, we will have the gift card processed and sent to customer.
  
  Sincerely yours,
  

   

  
  Joseph S. K*****
  President & CEO

  Customer response

  07/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  It appears from the response that Busy Beaver did NOT read my complaint. They are issuing me the funds to purchase another tub from the manufacturer.  I ALREADY HAVE THAT TUB!   MY COMPLAINT IS THAT I HAD TO PAY $2200 TO HAVE THAT INSTALLED WHEN I SHOULD HAVE BEEN DIRECTED TO STERLING TO REPAIR IT AT NO CHARGE!  i AM SEEKING REFUNDING OF THE INSTALLATION OF THE ITEMS YOU A;LREADY ISSUED ME!  A GIFT CARD TO THE MANUFACTURER DOES NOTHING FOR ME!
  Regards,
  ****** *****

  Business response

  07/10/2023

  Monday, July 10, 2023
  
  Better Business Bureau
  ********* ***** ******* ********** **********
  520 E Main Street
  Suite 100
  Carnegie, A 15106
  ************************
  
  Subject:           *** ********
  **** **********
  Busy Beaver Building Centers, Inc. acknowledges receipt of the follow-up to the above referenced complaint. Contrary to the notes in the follow-up, we did read through and research the materials provided as well as the managers that were involved.
  
  Busy Beaver was not involved in nor responsible for the installation of the tub that was purchased. The product was purchased on November 24, 2015 by the customer and installed by the customers contractor. In October of 2021, just shy of six (6) years later, cracks were discovered. Busy Beaver has no way of knowing how the cracks occurred which could have been through the customers or contractors handling, contractors’ installation and / or use by the customer. In addition, the customer has the option to contact the manufacturer to file a claim.
  
  We were willing to issue a gift card in the amount of $515.16 to help the customer offset their costs of installation even though we were not involved in nor responsible for installation.
  
  Please let me know if the customer would like the gift card issued and we will have it sent out.
  
  Sincerely yours,
  
  Joseph S. K*****
  President & CEO

  Customer response

  07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] 

  The tub has a 10 year warranty - which again I had no written info on because the professional installer destroyed it upon installing.  Your Mt Pleasant store did NOT have installers available at the original purchase or when the cracks appeared. I specifically asked to have "your professionals" install it.  I was told to find my own both times.  When I called about the warrantee (after the second install) Sterling told me to reach out to Busy Beaver as they consider Busy Beaver at fault for misleading me when my inital claim In person to the manager,  was that I had a cracked tub and no dox other than the orignal receipt.  Also regarding your insinuation that we somehow cracked the tub: it took your Mt Pleasant manager calling all of the stores and having them open numerous tubs to locate one  without any visible cracks!  The giftcard does me no good.  
  
  Regards,
  
  ****** *****

• Initial Complaint

  03/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  bought light bulbs on 1/23/2022 with a two year warranty on 2/3/2023 they would not exchange them because i btimes ought them on sale they gave me a gift card for 5.35 i want the bulbs replaced i have called customer service 6 times with no response i have emailed corp 1 time with no response

  Business response

  03/22/2023

  Thank you for bringing this complaint to our attention.
  

  The Director of Operations for this store location spoke with the customer on March 21, 2023, and the following resolution was agreed upon:

  In addition to the gift card that was issued, the customer received replacement bulbs that were similar to the original purchased bulbs.  

  Regards,

  Busy Beaver Building Centers, Inc.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩