ComplaintsforHumane Animal Rescue of Pittsburgh

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We came to see about adopting a low energy dog due to my medical needs. They introduced me to **** who they claim was a low energy dog. He's been in and out of the shelter several times, having been returned for personal reasons. He seemed calm enough, until I brought him home. In an hour he was not what they claimed. He destroyed several kong toys, jumped at me several times and attempted to hump everything in sight. He was not low energy. I called right away and they said to bring him right back, which I did. I had him for a grand total of 1 hour. They would not refund my $200, throwing a contract in my face that I did not sign. The person who showed us **** was supposed to go over a contract and never did. They mumbled something about signing my initials for me but I had no idea what she was talking about. The contract I did not sign (but apparently was initialed by the handler) listed several behaviors (humping, destructive nature, etc) that I did not know existed. Had I seen the contract or been told about these behaviors then I would not have adopted the dog. They gave me a number to call (the admin supervisor) and I've called twice and left voicemails. No response. In summary, I paid to rent a dog for 1 hour, a dog that was misrepresented to me and when returning him, the shelter kept the money. I never signed a contract and the person handling the surrender (who let **** hump his leg in front of us, for whatever reason) said "oh, she must have verbally read you the contract". I said no, she didn't. He said, "well, it's a he said/she said thing so there's nothing you can do except call this admin number." While I love animals and believe in adopting over buying from breeders, I will never visit or support this shelter ever again. They lied / hid information to get a problem dog off their hands and treated me like I'm the bad guy who "surrendered" another dog. They even tried to get me to sign a surrender form. This was not a surrender.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My name is ****** ******* and I scheduled my dog blue appointment after my boyfriend did he appointment for his dog my appointment was set for the 16th of June and his dog appointment was set for the 17 2 days ago I called to confirm blue’s appointment and I’m not sure who I talk to but I talk so some one and we was good for the appointment for Friday at 12:00 so blue appointment get here I get there before 12:00 the lady at the desk Tiffany asked me what I’m here for and I told her I was here for blue appointment and she coming off with attitude and telling me we don’t do 12 clock appointments and I asked why not if I was scheduled for 12 then she says all our doctors are on lunch and tells me that blue appointment is not showing he has appointment and where I’m confused at where did his appointment go and why isn’t he showing up on ur system and then she said that I can have a manger come talk to u and I said yea imma wait for ur manager to come then she says that her manager going to a meeting and then says that we can schedule blue for a different appointment and didn’t have any sooner opening so I end up leaving cause don’t know if I scheduled another one it be the same thing

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