Business ProfileforGuru.com

I am a freelancer on Guru.com, offering admissions essay editing services. Between 6th and 14th march 2022, after completing 2 orders worth $150, I was prompted to verify my ID, credit card, and address. The verification prompt only came up when I had earned the money. However, after successfully providing all the info needed, and sending a few follow-up messages, I realized that I can not log in to my account. No email or communication was done concerning the status of my verification after uploading and re-uploading all the requested files. No calls, no nothing. But I could not log in. I called on 17th, and I was informed that my account is locked by the risk management team, and nothing can be done about it. I asked for the reasons for closure because I had uploaded all the documents and the support agent told me that they are not in a position to answer that. I feel like, and I am certain that Guru.com is trying to swindle me off $150. Why would they close my account and fail to communicate? Will they refund the buyer the monies paid for the two orders because there are additional details I was supposed to add, and now I can't do that, and cant communicate with the client because I am locked out? It was a waste of time working with guru.com